Front Office Executive

Job Responsibilities:

• Greet and welcome guests.
• Keep updated records and files;
• Prepare outgoing mail by drafting correspondence, securing parcels etc;
• Assist other departments wherever necessary and maintain good working relationships with Team Members;
• Maintaining records of Out ward & Inward mail;
• Coordinating with various departments as per enquires;
• Supervise the efficient operations of reception including check in/out procedures;
• Manage Guest requests, inquiries, and complaints promptly and completely;
• Attending Incoming & Outgoing Calls;
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations;
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards;
• Advise your shift team of any special events or VIP Guests in the hotel that day;
• Support team members in handling guest requests and enquires to ensure a positive outcome is achieved

Requirements:

• Customer service orientation;
• 1+ Years relevant experience. preferable in resort setup;
• Knowledge of office management and basic bookkeeping;
• Problem-solving skills;
• Familiarity with office machines (e.g. fax, printer etc.);
• Media / Entertainment / Internet;
• Applicant should be from Hotel Management background;
• Ability to interact with executives and clients;
• Ability to work on your own and as part of a team;
• Personable, energetic individual with excellent organizational and communication (written and verbal) skills;
• Sales Support and Documentation;
• Internal and External Communication;
• Front Office experience in the hotel, leisure, sector;
• Bachelor’s degree;
• Front Desk Management.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Work Location: In person