Sales Call Monitoring Associate

Namaste!

The Byke Hospitality Ltd is hiring Freshers and Experienced candidates for Sales Call Monitoring - Associate

The Sales Call Monitoring personnel at The Byke Hospitality Ltd. will be responsible for evaluating and analyzing customer service interactions to ensure adherence to company standards and policies. This role involves monitoring call quality, providing feedback to improve performance, and implementing strategies to enhance overall customer experience.

Job Role and Responsibilities –

• Call monitoring and providing actionable insights.

• Reviewing email responses to members.

• Generating Quality reports of the calls and emails to provide trend data, feedback to Director and Member Connect.

• Participation in design of call / email monitoring formats to maintain and improve quality standards.

Requirements and Skills –

• Any graduate fresher / previous experience with Hospitality or BPO industries (Preferred)

• Good communication skills.

• Interest and passion to work in hospitality industry.

• Good in MS Excel.

Location – J.B. Nagar, Andheri (East), Mumbai.

Job Types: Full-time, Part-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Expected hours: 36 per week

Benefits:

• Food provided

Schedule:

• Day shift

Work Location: In person