Front Office Executive

Overview:The Front Office Executive serves as the primary first point of contact for visitors, employees, and clients entering our managed facilities. This role requires a professional who can create an exceptional first impression through superior customer service skills, professional presentation, and efficient management of reception functions to support a positive workplace experience.

Key Responsibilities:

• Greet and welcome visitors in a professional and courteous manner
• Manage the visitor management system, including registration, badge issuance, and security notifications
• Direct visitors to appropriate locations and notify employees of visitor arrivals
• Answer, screen, and direct incoming calls through the multi-line telephone system
• Coordinate meeting room bookings and prepare meeting rooms as required
• Process incoming and outgoing mail and courier packages
• Maintain reception area appearance and ensure all materials are current and well-presented
• Support basic administrative tasks such as data entry, document preparation, and filing
• Ensure security protocols are followed for all visitors and deliveries
• Monitor lobby activity and report any security concerns to appropriate personnel
• Coordinate with security team during emergency situations and evacuation procedures
• Assist with catering arrangements for meetings and special events
• Manage office supplies inventory for reception and common areas
• Provide general information about facility services to visitors and employees

Qualifications:

• High school diploma required; Associate's or Bachelor's degree preferred
• 2+ years of experience in reception, customer service, or administrative roles
• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Proficiency with Microsoft Office suite and visitor management systems
• Ability to multitask in a fast-paced environment
• Strong attention to detail and organizational skills
• Customer service orientation with positive, helpful attitude
• Experience in corporate environment preferred
• Knowledge of basic security protocols
• Flexible schedule with ability to cover occasional extended hours if needed