Front Office Associate

Responsibilities

• Welcome and greet guests in a warm and professional manner
• Assist guests with check-in and check-out procedures
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries and requests, including room preferences and special arrangements
• Ensure accurate billing and process payments from guests
• Coordinate with housekeeping and other departments to address guest needs
• Respond to guest feedback and resolve issues in a timely and satisfactory manner
• Maintain a neat and organized front desk area
• Answer phone calls and direct inquiries to the appropriate department
• Contribute to a positive and welcoming atmosphere for guests

Requirements and Skills

• Previous experience in hospitality, customer service, or a related field is a plus
• Excellent communication and interpersonal skills
• Attention to detail and organizational abilities
• Ability to handle guest issues with professionalism and empathy
• Knowledge of hotel reservation systems and point-of-sale software is a plus
• Flexibility to work evenings, weekends, and holidays as needed
• High school diploma or equivalent
• Problem-solving skills and the ability to handle multitasking in a fast-paced environment
• Eagerness to contribute to a positive guest experience
• Team player with a customer-focused mindset

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Fixed shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person