Front Office Associate

Job Summary:

We are seeking a courteous, professional, and well-groomed Front Office Associate to join our team in Gangtok, Sikkim. The ideal candidate will be responsible for handling front desk operations, guest relations, check-ins/check-outs, and ensuring a smooth and welcoming experience for all guests.

Key Responsibilities:

• Greet guests upon arrival with a warm and welcoming attitude
• Manage the check-in and check-out process efficiently and accurately
• Answer incoming calls, respond to guest inquiries, and provide information about the hotel and local attractions
• Handle reservations, cancellations, and modifications in the system
• Coordinate with housekeeping and other departments to fulfill guest requests
• Maintain the front desk area in a clean and organized manner
• Manage billing and payment processes
• Assist with administrative tasks and basic record keeping
• Uphold the hotel’s policies, procedures, and brand standards

Qualifications & Skills:

• Bachelor’s degree or diploma in Hospitality or related field preferred
• Good communication skills in English and Hindi (knowledge of local languages like Nepali or Bhutia is a plus)
• Proficient in MS Office and hotel management software (e.g., IDS, Opera, or equivalent)
• Pleasant personality and good grooming standards
• Strong interpersonal and problem-solving skills
• Ability to work in shifts, including weekends and holidays
• Freshers with a hospitality internship background are encouraged to apply

Perks & Benefits:

• Salary: ₹8,000 – ₹10,000 per month
• Accommodation and meals (if applicable)
• Training and career development opportunities
• Employee discounts on hotel services
• Scenic work environment in the heart of Gangtok

Job Type: Permanent

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

• Food provided

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person