Floor Manager

Store Floor Supervision

• Monitor day-to-day operations on the retail floor.
• Ensure smooth functioning of departments such as sales, billing, and customer service.

Team Leadership

• Supervise sales staff, helpers, and customer support team.
• Assign daily responsibilities and monitor staff performance and discipline.

Customer Service

• Handle customer queries, complaints, and product returns/exchanges.
• Ensure a positive shopping experience to build customer loyalty.

Sales & Target Achievement

• Monitor individual and team sales performance.
• Motivate staff to achieve daily and monthly sales targets.

Visual Merchandising

• Ensure proper product display, signage, and section cleanliness.
• Organize seasonal or promotional displays according to the companys plan.

Inventory Control

• Monitor stock availability and coordinate with the inventory team for replenishment.
• Report slow-moving or out-of-stock items to the purchase/stock team.

Cash & Billing Oversight

• Supervise billing counters and coordinate with cashiers.
• Ensure accuracy in customer billing and adherence to offers/discounts.

Reporting & Documentation

• Maintain daily sales reports, attendance, and customer feedback logs.
• Report floor performance to the Store Manager or Head Office.

Training & Grooming

• Train new staff on product knowledge, sales techniques, and customer service.
• Ensure all staff maintain dress code, hygiene, and store discipline.

Safety & Security

• Ensure store safety measures are followed (fire exits, CCTV, theft control).
• Report suspicious activity or loss to security and management.