54 Fishbone Jobs

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones. Excellent analytical skills with ability to interpret data effectively. SALARY COMPENSATION : Upto 4.8 LPA INTERESTED CANDIDATES REACH ME ON THIS : rozy.rozy1@teleperformancedibs.com

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones. Excellent analytical skills with ability to interpret data effectively. SALARY COMPENSATION : Upto 4.2 LPA INTERESTED CANDIDATES REACH ME ON THIS : rozy.rozy1@teleperformancedibs.com

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Call or Whatspp cv Neha 82872 67407 Required Candidate profile WFO-Lucknow not Delhi/NCR or kol Apply those who can relocate in Lucknow

As a Manufacturing Engineer, your primary responsibility will be to install and qualify new process equipment, as well as troubleshoot day-to-day manufacturing issues on the production line promptly. You will be required to address tool downtime issues, yield and quality concerns, and develop strategies to prevent recurring problems. Additionally, you will play a key role in identifying and implementing system improvements to enhance throughput, yield, and product performance metrics. To excel in this role, you should possess experience in process or equipment engineering, particularly in thin-film deposition processes or thermal processing in the semiconductor or glass industry. Proficiency in PLC and Controls, Vision system knowledge, Statistical Data Analysis, and Metrology is essential. Your strong problem-solving skills, expertise in Design of Experiments, Statistical Process Control, and structured problem-solving methods like DMAIC will be critical in driving process improvements. In terms of education and experience, we are looking for candidates with an Engineering degree in a technical discipline and at least 3 years of Engineering experience in a manufacturing environment. Knowledge of General Electronics, General Mechanical Systems, and experience in applying Robust Engineering principles will be advantageous. Your essential functions and responsibilities will include developing and documenting robust manufacturing processes for solar modules, collaborating with the development team to integrate manufacturing requirements, conducting experiments to optimize process parameters, and resolving production, equipment, and process issues. You will also be responsible for equipment evaluation, installation, and qualification, as well as data collection and analysis for performance evaluation. Furthermore, you will be expected to provide training to operators, technicians, and new engineers, drive continuous improvement initiatives using six-sigma methodologies, and mentor junior engineers and technicians. Developing Process Control Plans, Preventive Maintenance Plans, maintaining documentation, and ensuring compliance with safety standards are integral aspects of this role. This position requires the ability to work autonomously, communicate effectively with internal associates and suppliers, travel domestically and internationally as needed, and adhere to safety procedures and good housekeeping practices. Additionally, you should be physically capable of performing tasks that involve sitting, standing, walking, lifting, and using personal protective equipment. If you are a motivated individual with a passion for process optimization, problem-solving, and driving manufacturing excellence, we encourage you to apply for this challenging opportunity at our location in Sriperumbudur, Tamil Nadu.,

About the Role: We are seeking a proactive and skilled Quality Engineer to join our production team. The ideal candidate will be responsible for ensuring the highest quality standards throughout our manufacturing processes, identifying and resolving quality issues, and driving continuous improvement initiatives. This role requires strong analytical skills, hands-on experience in in-process quality, and a commitment to achieving excellence. Key Responsibilities: Work closely with production teams to resolve quality issues in real-time, minimizing disruptions and ensuring product integrity. Identify non-conformities, analyze root causes using tools like 8D, Fishbone Diagram (Ishikawa), and 5-Why Analysis, and implement effective corrective and preventive actions to eliminate defects. Drive continuous improvement initiatives using methodologies such as Six Sigma, Kaizen, and 5S to enhance product quality and process efficiency. Maintain accurate and organized records of quality inspections, Standard Operating Procedures (SOPs), defects, rework, and corrective actions. Ensure the timely calibration and maintenance of all testing and measuring equipment to guarantee accuracy and reliability. Handle and manage quality documentation, including checklists, SOPs, and Quality Assurance Plans (QAPs). Qualifications: Designation: Quality Engineer Education: Diploma/Degree in Mechanical or Electrical Engineering. Age Range: 20-30 Years Total Experience: 5-7 Years in a relevant quality role. Preferred Industry: Switchgear manufacturing is highly preferred. Language Proficiency: Fluent in Hindi, English, and Gujarati (spoken and written). Shift Work: Ability to work in shifts as required. Required Skills & Experience: Hands-on experience in in-process quality control. Good command of mechanical drawing reading. Proficiency in quality tools such as 8D, Fishbone Diagram (Ishikawa), and 5-Why Analysis. Experience with continuous improvement methodologies like Six Sigma, Kaizen, and 5S. Knowledge of SAP is a plus. Good presentation and communication skills.

Total 6 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Position Summary: The Manager Process Excellence (Black Belt) role is specifically designed to facilitate process/performance improvement activities and quality scores using Lean Six Sigma methodologies. Black Belts will be working closely with the senior manager on various projects that drive automation, improved processes/quality, standardization, SOPs, and customer satisfaction. Additional duties include leading, coaching, and mentoring Green Belts/Analysts, Process Owners, SMEs etc. in the use of Lean Six Sigma methodology. Serve as a strong resource to the organization on Six Sigma philosophy, theory, and application of tools and tactics by partnering with various stakeholders and leadership team to achieve corporate strategic initiatives. The goal is to reduce operational inefficiencies, Improve overall performance, productivity, and quality. Job Responsibilities: Lead a small team of analysts for various projects. Work closely with senior managers, process owners, SMEs to define the goal for improvement, the defects to be eliminated or improved. Primarily responsible for data collection, performance analysis and measuring progress by sharing metrics of findings. Monitor projects throughout the entire process ensuring timely and successful completion. For dependencies and conflicts, facilitate resolution by prioritizing deliverables and assign resources based on the direction provided by senior manager. Provide regular project updates and present data to the Leadership group. Develop strong working relationships with management, project team and other stakeholders. Build trust and create a clear communication channel to communicate findings and action items. Ensure team members are creating knowledge-based documents and documenting processes. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Other duties as assigned. Knowledge & Skills: Bachelors degree required; Masters/MBA preferred. Black Belt certification required, external certification from an approved training program preferred; Project Management Professional (PMP) preferred. Self-driven & dynamic leader with 4+ years experience with change management, project management, continuous performance improvement and/or data analysis, preferably in service industry. Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration. Solid skills in data collection, aptitude for math and statistical concepts (formal class work in basic statistics preferred). Proficiency in statistical software preferred (e.g. Minitab, SPSS). Proficient with MS Office tools (e.g. Power Point, Excel, Access, Word). Should be able to mentor/lead improvement initiatives independently and collaborate with all requisite stakeholders in accordance with timelines provided. Good experience in leading workshops/sessions on VSM and FMEA type of activities to identify process improvement opportunities. Confident in leading Lean/Six Sigma training sessions independently on a periodic basis. Must have the knack of logical reasoning while identifying high impact process improvement initiatives and take them to closure and ensure continuous improvement by taking E2E ownership. Attention to detail, including listening skills. Demonstrated formal/informal leadership skills with track record of results driven attitude through project management. Outstanding communication skills both verbal and written and ability to interact with and present to C-level executives and board members. Strong proven business acumen with problem solving analytical, and critical thinking skills. Enjoy working in a highly collaborative, fast-paced, and dynamic environment. Holds a valid US B1/B2 Visa and is willing to travel onsite for few months periodically.

As a Manufacturing Process Engineer at our company, you will be responsible for installing and qualifying new process equipment, troubleshooting day-to-day manufacturing issues, and implementing system improvements to enhance throughput, yield, and product performance. Your role will require process or equipment engineering experience in thin-film deposition processes or thermal processing in the semiconductor/glass industry. You should have a demonstrated knowledge of PLC and Controls, Vision system knowledge, Statistical Data Analysis, Metrology, Design of Experiments, Statistical Process Control, and various problem-solving methods. In addition, you must possess excellent problem-solving skills, proficiency in generating manufacturing documentation, understanding of manufacturing processes, and the capability to train operators, technicians, and new engineers. Strong communication skills, both oral and written, are essential for this role. To be considered for this position, you should hold an engineering degree in a technical discipline with at least 3 years of engineering experience in a manufacturing setting. Knowledge of General Electronics, General Mechanical Systems, and Robust Engineering principles is desirable. As part of your responsibilities, you will develop, improve, and document solar module manufacturing processes, work on new process development, design experiments, and address production, equipment, and process issues. You will also be involved in equipment installation and qualification, data collection, communication with internal associates and suppliers, and continuous improvement activities. Physical requirements for this role include the ability to sit, stand, walk, climb stairs, lift objects, and wear personal protective equipment. You should have good vision, be able to comply with safety standards, and travel domestically and internationally as needed. If you are a proactive, detail-oriented engineer with a passion for process optimization and product performance, we encourage you to apply for this position and be part of our dynamic team located at Plot No.A-1/1 SIPCOT Industrial Park, Sriperumbudur, Tamil Nadu, IN.,

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Hiring for QA. Languages Required (Any one): Malayalam & English OR Gujarati & English OR Marathi & English Job Description: We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is fluent in [Malayalam OR Gujarati OR Marathi] along with English . The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to improve processes Ensure compliance with internal and client-specific quality standards Key Skills: Proficient in English and any one regional language: Malayalam / Gujarati / Marathi Experience in BPO Quality Assurance Good knowledge of QA tools, audit forms, and call calibration techniques Strong communication and interpersonal skills Ability to analyze data and generate insights for improvement Preferred Qualifications: Graduate in any discipline QA certification (if any) is a plus Familiarity with CRM and call monitoring software Contact: 9449900627, yamanurappa.kuri@teleperformancedibs.com

The Production Engineer is responsible for ensuring that production targets are met with quality while maintaining employee morale and safety.

The role involves installing and qualifying new process equipment, as well as troubleshooting day-to-day manufacturing issues on the production line promptly. You will be responsible for addressing tool down problems, yield and quality issues, and implementing actions to prevent reoccurrence. Moreover, you will identify and implement system improvements to enhance throughput, yield, and product performance goals. Ideally, you should possess process or equipment engineering experience in thin-film deposition processes like Magnetron Sputtering, CVD, evaporation, or thermal processing in the semiconductor/glass industry. Proficiency in PLC and Controls, Vision system knowledge, Statistical Data Analysis, and problem-solving skills are essential. Additionally, you should be adept at Metrology, writing complete manufacturing documentation, applying Design of Experiments, and using Statistical Process Control methods. Your role will involve structured problem-solving methods such as DMAIC, 5-Why, and fishbone analysis. You should have a good understanding of manufacturing processes, FMEAs, and the ability to train operators, technicians, and new engineers. Excellent communication skills, both oral and written, are crucial for this position. The successful candidate will hold an engineering degree in a technical discipline with at least 3 years of engineering experience in a manufacturing environment. Desired skills include knowledge of General Electronics, General Mechanical Systems, and applying Robust Engineering principles to develop and implement processes effectively. Key responsibilities include developing, improving, and documenting solar module manufacturing processes, working with the development team to incorporate manufacturing requirements, and conducting experiments to establish process windows. You will be responsible for solving production, equipment, and process issues, evaluating, installing, and qualifying new equipment, and conducting planned process experiments. Furthermore, you will collect and analyze data, interface with internal associates and supplier representatives, maintain effective communication with production associates and engineers, and provide training where necessary. Other responsibilities include championing continuous improvement activities, mentoring junior engineers and technicians, developing Process Control Plans and Preventive Maintenance Plans, and adhering to safety procedures and good housekeeping standards. This role may require domestic and international travel and involves physical requirements such as sitting, standing, walking, climbing stairs, and lifting objects up to 27 pounds. The ability to wear personal protective equipment, including a respirator, is essential. Overall, the successful candidate will work with minimal supervision, ensuring compliance with safety standards and procedures at all times. This is a full-time position based at Plot No.A-1/1 SIPCOT Industrial Park, Sriperumbudur, Tamil Nadu, 602105, IN, with a normal shift work schedule.,

The main responsibilities of this role include installing and qualifying new process equipment, troubleshooting day-to-day manufacturing issues, and identifying system improvements to enhance throughput, yield, and product performance. You will be required to have experience in thin-film deposition processes or thermal processing in the semiconductor/glass industry. Additionally, you should possess knowledge of PLC and Controls, Vision systems, Statistical Data Analysis, Metrology, Design of Experiments, Statistical Process Control, and manufacturing processes. In terms of skills, you must have excellent problem-solving abilities, proficiency in writing manufacturing documentation, and the ability to apply structured problem-solving methods. You should also be capable of training operators, technicians, and new engineers. Strong communication skills, both oral and written, are essential for this role. The ideal candidate will have an engineering degree in a technical discipline with at least 3 years of experience in a manufacturing environment. Desirable skills include knowledge of General Electronics, General Mechanical Systems, and Robust Engineering principles. You will be responsible for developing, improving, and documenting solar module manufacturing processes, working with the development team, and conducting experiments to establish manufacturing process windows. Other responsibilities include solving production, equipment, and process problems, evaluating and qualifying new equipment, collecting and analyzing data, maintaining effective communication with internal associates and suppliers, and providing training to engineers and production associates. You will also be involved in continuous improvement activities, developing Process Control Plans and Preventive Maintenance Plans, and adhering to safety procedures and housekeeping standards. This role may require domestic and international travel. Physical requirements include the ability to sit, stand, walk, climb stairs, lift up to 27 pounds, and use hands to handle objects. Good vision, compliance with safety standards, and the ability to wear personal protective equipment are essential. Associates working on the production floor may be required to wear a respirator, which is a condition of employment. Overall, the Plant MFG Engineering role at Plot No.A-1/1 SIPCOT Industrial Park, Sriperumbudur, Tamil Nadu, 602105, IN, involves a wide range of responsibilities related to manufacturing processes, equipment, and product performance.,

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Customer Claims & Root Cause Analysis,8D, 5-Why,FMEA,CAPA,communication with Customer Service Team regarding claim status, Collaborate with production, engineering, and SCM teams to implement process improvements based on quality feedback, ISO 9001

ROLE: Quality Manager DESIGNATION: Manager II Quality LOCATION: Kolkata YEARS OF EXPERIENCE: 8+Years Educational Qualification: Bachelors degree Company is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities: Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Maintain accurate metrics of direct reports individual performance as well as overall team level performance Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans Develop strong working relationships with key Business stakeholders, internal and external Oversee audits of key support processes within each account and recommend changes Key skills and knowledge: Green Belt Six Sigma Demonstrated ability to comprehend, analyze, and interpret. Solid understanding of the organization's business operations and industry. Demonstrated ability to foster customer service disposition and sense of professionalism for self and team. Excellent attention to detail. Demonstrated ability to take initiative and ownership with focus on continuous improvement. Demonstrated ability to mentor, coach and provide direction to team members. Demonstrated ability to lead team members - organizing and prioritizing projects in a fast-paced and deadline-oriented business environment. Advanced Microsoft Office skills. Demonstrated business acumen.

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

AAs a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. Please Note - candidate should atleast 1 year of experience as a QA in international process. (This is a non technical role. We are looking for similar kind of an experience. Interested candidate can share their resume "rajal.garg@taskus.com" or call on 8141444230 Regards, Rajal Garg

Job Title: Engineer, Customer Quality/ Incoming Quality/ Inprocess Quality Reports to: Senior Manager, Operations Location: Work from Office, Loni Deokar Indapur, Pune About Company- We are a key global player in woven, knitted, and expanded wire mesh products for industrial applications, Pyrotechnic airbag filters, Exhaust systems components, Customized polyester non-woven for specialised applications, and cleaning products for industrial use. Currently operates in 4 countries, serving customers in 36 countries with sales offices in 7 countries. We have a state-of-the-art manufacturing facility in India near Pune. Position Overview: The Customer Quality Engineer is responsible for managing and improving customer satisfaction through effective quality management. This role involves addressing customer complaints, coordinating with internal teams to resolve quality issues, and ensuring products meet customer requirements and standards. Key Roles and Responsibilities: • Act as the primary point of contact for customer quality concerns and feedback. • Conduct and ensure final inspection during the shipment. • Investigate customer complaints and non-conformances thoroughly to determine root causes. • Conduct root cause analysis and implement effective solutions to prevent recurrence. • Review customer specifications, quality agreements, and feedback to ensure compliance. • Support new product launches and customer audits to ensure quality standards are met. • Monitor and report on customer quality metrics and trends • Collaborate with the team internally to establish quality standards and specifications for the final product. • Maintain accurate customer quality records and process documentation. • Implement actions to prevent the recurrence of field quality issues. • Participate in supplier and customer audits and assessments. • Participate in internal and external audits of the QMS. Qualifications: • Bachelors degree in engineering Mechanical/Automobile. • Proven experience 4-7 years as a customer Quality Engineer in the automotive industry. • Basic understanding of automotive standards (e.g., IATF 16949, APQP, PPAP, FMEA, SPC, MSA). • Experience with structured problem-solving methodologies (e.g., 8D, Fishbone, 5 Whys). • Basic understanding of using quality tools and techniques (e.g., statistical analysis, control charts, capability studies). • Strong analytical and problem-solving skills. • Excellent communication, interpersonal, and presentation skills. • Ability to work in shifts and effectively in cross-functional teams. • Proficiency in relevant software (e.g., Minitab, statistical software, ERP systems). Preferred Skills and Experience: • Experience with specific automotive components or systems Work Environment: • Ready to work at the factory location, and it is a 6-day working week • Ready to work in shifts • Manufacturing floor environments. Interested candidates can email their updated resume at wasim@hrworksindia.com or message on 9209078939

Skill- Problem Management Mandatory knowledge- Problem Management/RCA/5 WHY/Fishbone/Proactive/Reactive/ITIL Notice Period - 0-45 Days Max Take the ownership to oversee the day to day operations relating to Problem Management and Incident Management. Take overall responsibility for Problem Management and Incident Management receive proactive problem tickets from service providers, coordinate assessment of business impact with Customer and progress tickets to the next stage Ensure cross dependencies across supplier for RCA Submission & Problem Resolution are handled efficiently Coordinate Root Cause Analysis across multiple providers Evaluate and approve recommended solutions to Problems Coordinate production of Requests for Change to resolve Problems Analyse problems and incidents and identify and address trends and problem sources in the end-to-end services Monitor and address issues with the performance of the Service Providers in identifying, reporting and resolving Problems and Errors Perform Major Problem Reviews Consolidate Problem Management reporting across Suppliers Provide guidance to internal and external Service Providers in fulfilling their Problem Management roles and responsibilities. Identify and implement process improvements and ITSM platform/integration enhancements relating to same Ensure Problem Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement Regular monitoring to avoid SLA breach, reduced backlog/ageing, timely submission of RCA Consolidate reports related to Problem Management from all Service Providers Take the ownership of Process Data, maintenance & update along with defining Functional requirements for changes, enhancements in the Problem Management Process workflows Conduct regular trainings for process awareness and improve process compliance Manage high priority incidents from start to finish providing regular management updates to and bringing a satisfactory outcome for the customer Running both technical conference bridges and business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident follow ups and completing formal Post Mortems Identifying stability trends and escalating them through the Problem Management process Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident resolution and service improvement, acting as a first point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service Providers

Role & responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Preferred candidate profile: Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines of deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal. Qualification : Graduation -Upto 6.5 LPA -Location: Mumbai, Bengaluru, Kolkata & Pune Interested, Reach out to: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Auditing of the process and making improvements Must have experience in the Voice process Six Sigma Certification is a mandate Should have done a successful project in the Green belt Need 7+ years of experience in total HR Deeksha 7697428237 Required Candidate profile Candidate must have experience handling a team of Quality Analysts Candidate must have knowledge of 7 QC Tools Candidate must have experience In Telecom Process.

Role & responsibilities We are looking for an energetic go-getter who understands the current automotive quality standard requirement of OEMs & Tier-Is in India and globally. Someone who has 5 to 8 years of experience in implementing the standards. Job Descriptions To First of Approval, Patrol Inspection & Last of Inspection of All lines To Prepare the SOPs for parts. To Review & Tracking of Daily Line rejection and rework, COPQ- Rejection & Rework To drive the team for Root Cause Identification and Corrective Action Implementation of In-house and Customer complaints To do the Process & Product audit, MSA & SPC studies as per Plan To provide training to Operator & Inspectors on need basis To review and revise the FMEA as per plan To monitor & Calibration of All MMR To have track on Quarantine material and disposal of the same weekly basis To maintain the Quality dept. documents as per ISO 9001: 2015, IATF 16949 :2016, OHSAS, EMS standard To drive the team for continuous improvement through Kaizen or Quality Improvement programs