Field Tech Senior Analyst

NTT DATA is looking for a Field Tech Senior Analyst to join the team in Bangalore, Karnataka, India. As a part of this role, you will be responsible for scheduling and dispatching tasks, maintaining communication with field staff, acting as an escalation point for technicians, handling customer inquiries, maintaining documentation, providing emergency support, ensuring quality assurance, and assisting in escalation management. To excel in this role, you should have 4-6 years of experience in End User Computing (EUC) support with expertise in Windows, Office, and Desktop/Laptop Hardware. Experience in an ITIL Process Based Environment is required along with hands-on experience with ITSM Tools like Service Now, Remedy, etc. It is essential to have excellent written and spoken English skills and the capability to work in a 24X7 Shift Based Environment. Additionally, exposure to Vendor Management, Infrastructure Change Requests, and experience in supporting remote IT service delivery operations will be advantageous. The ideal candidate will have a strong focus on customer service, attention to detail, and the ability to work effectively in a fast-paced environment. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in over 50 countries and a robust partner ecosystem, NTT DATA provides services ranging from business and technology consulting to data and artificial intelligence solutions. If you are an innovative and passionate individual looking to be part of a forward-thinking organization, apply now and grow with NTT DATA.,