Field Tech Senior Analyst NTT DATA Services

4.0 - 8.0 years

0 Lacs

karnataka

On-site

NTT DATA is looking for a Field Tech Senior Analyst to join the team in Bangalore, Karnataka, India. As a part of this role, you will be responsible for scheduling and dispatching tasks, maintaining communication with field staff, acting as an escalation point for technicians, handling customer inquiries, maintaining documentation, providing emergency support, ensuring quality assurance, and assisting in escalation management. To excel in this role, you should have 4-6 years of experience in End User Computing (EUC) support with expertise in Windows, Office, and Desktop/Laptop Hardware. Experience in an ITIL Process Based Environment is required along with hands-on experience with ITSM Tools like Service Now, Remedy, etc. It is essential to have excellent written and spoken English skills and the capability to work in a 24X7 Shift Based Environment. Additionally, exposure to Vendor Management, Infrastructure Change Requests, and experience in supporting remote IT service delivery operations will be advantageous. The ideal candidate will have a strong focus on customer service, attention to detail, and the ability to work effectively in a fast-paced environment. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in over 50 countries and a robust partner ecosystem, NTT DATA provides services ranging from business and technology consulting to data and artificial intelligence solutions. If you are an innovative and passionate individual looking to be part of a forward-thinking organization, apply now and grow with NTT DATA.,

Posted 6 days ago

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Team Leader Laptop Refurbishment & Production Gng Electronics

7.0 - 12.0 years

0 - 0 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Team Leader Laptop Refurbishment & Production Location : Juinagar, Navi Mumbai Reports To : Operations Manager / Production Manager The Team Leader oversees refurbishment operations in a highvolume laptop repair and refurbishment environment. Youll lead the production line and technician team, handle full assembly/disassembly workflows, troubleshoot technical faults, and ensure timely output while maintaining quality and efficiency targets. Job Responsibilities Supervise full laptop assembly/disassembly workflows for various models (Dell, HP, Lenovo, Apple, etc.). Lead fault diagnosis and fault-findingcomponent-level troubleshooting (motherboard, RAM, SSD, keyboard, battery, screens). Supervise replacement, repair, and testing of hardware components; thermal paste application; BIOS configuration and component upgrades. Plan and manage daily production schedules to meet unit throughput targets. Assign tasks and balance workloads across team members and workstation cells. Monitor line performanceyield, turnaround time, rework, defect rates; implement corrective actions. Identify bottlenecks and opportunities for process optimization, waste reduction, and continuous improvement. Supervise, motivate, and mentor a team of technicians across shift cycles. Support technician (e.g. repair techniques, component-level troubleshooting, SOP compliance). Conduct performance reviews, onetoone coaching, and coordinate manpower planning. Supervise inventory of spare parts, tools, and consumables; ensure stock levels match production demands. Coordinate with inventory and incoming goods-in teams to track component flow and avoid line stoppages. Collaborate with QA to monitor defect or rework rates and uphold quality standards. Enforce safety, ESD, and environmental compliance throughout operations. Support audits and maintain asset traceability records. Generate daily/weekly/monthly KPI reports covering production metrics, fault rates, and resource usage. Provide updates to senior management and cross-functional teams. Preferred candidate profile Education : Diploma or Degree in Electronics, IT, Computer Science, Engineering, or related technical field. Experience : 5 to 9+ years in laptop or IT hardware refurbishment/repair environments. Demonstrable experience in managing technicians and production operations with high-volume throughput (e.g. 15K+ units/month). Hands-on skills in assembly, disassembly, diagnostics, and part-level repair. Technical Skills : Expertise in diagnosing laptop hardware faults, using diagnostic software/tools, replacing components, testing and imaging OS. Familiarity with ERP or inventory systems, data wiping tools, and asset tracking processes. Leadership & Soft Skills : Strong communication, coaching, and problem-solving skills.

Posted 6 days ago

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