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NTT DATA, Inc.
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Field Support Engineer

Field Support Engineer

NTT DATA, Inc.

0 - 4 years

0 Lacs

ahmedabad gujarat

Posted:3 days ago| Platform: Shine logo

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Skills Required

voice gateways scripting messaging voip ip telephony collaboration technologies call managers call recording network routing network switching

Work Mode

On-site

Job Type

Full Time

Job Description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. You will be part of a renowned organization known for its technical excellence, leading innovations, and its commitment to making a difference to clients and society. At NTT DATA, diversity and inclusion are embraced, creating a workplace where you can grow, belong, and thrive. Your day at NTT DATA As the Cross Technology Service Delivery Field Support Engineer (L1), you will be in an entry-level engineering role responsible for providing professional first-line remote and/or onsite technical support and field engineering services to clients. Your primary responsibility will be to proactively identify and resolve technical incidents and problems to ensure service restoration for clients. You will be focused on ensuring all requests, process events, and resolution incidents meet Service Level Agreement (SLA) conditions without any misses. As a Cross Technology Service Delivery Field Support Engineer (L1), you will manage standard and low complexity incidents, perform routine tasks, and adhere to standard practices and procedures. What You'll Be Doing Key Responsibilities: - Configuring, installing, testing, and ensuring operational readiness of assigned infrastructure at client sites. - Installing and configuring software as per client requirements. - Proactively identifying problems and errors, logging incidents with necessary detail, and collaborating with stakeholders for timely issue resolution. - Investigating and identifying root causes of incidents and problems, escalating to L2 Field Engineer when necessary. - Updating incident progress and resolution details promptly using the required platform. - Applying tools, techniques, and processes to track, log, report, and correct configuration items, components, and changes. - Investigating system, process, and service problems, assisting in implementing remedies and preventative measures. - Providing first-line remote and onsite technical support as well as field engineering services to clients. - Reporting and escalating issues to 3rd party vendors when required. - Following handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: - Excellent communication skills, both verbal and written. - Ability to plan activities and projects in advance, considering possible changing circumstances. - Maintaining a positive outlook at work and working effectively under pressure. - Willingness to work hard and put in extra hours when necessary. - Active listening skills to understand client requirements and create positive client experiences. - Adaptability to changing circumstances and prioritizing client needs throughout interactions. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Information Technology or Computing. - Associate level certifications in Data Centre technologies (e.g., CCNA (DC)), Networking technologies (e.g., CCNA, JNCIA), and Collaboration technologies (e.g., Microsoft Voice certification). - Collaboration certifications such as CCNA, Microsoft Voice certification (MS700 & MS720), and Webex Calling certification. Required Experience: - Entry-level experience in Collaboration technologies like Call managers, Voice Gateways, and IP Telephony. - Experience in technical support, diagnosis, and troubleshooting. - Experience providing remote support in Collaboration technologies. - Understanding of relevant technologies such as Cisco products, SBC's, CUBE's, and Network routing and switching. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate and transform for long-term success, NTT DATA invests significantly in R&D each year. With experts in over 50 countries and a strong partner ecosystem, NTT DATA offers a range of services including consulting, data and artificial intelligence, and digital infrastructure solutions. As a Global Top Employer, NTT DATA values diversity and is dedicated to creating a sustainable digital future for organizations and society.,

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Field Support Engineer