Field Service Engr I

Field Service Engr I

Roles and Responsibilities:

• Perform preventive maintenance, including system backup, modification, report submission, and supervision of system cleaning.
• Execute corrective and emergency maintenance to restore systems from faults and ensure prompt issue resolution.
• Conduct shutdown maintenance as required.
• Manage logistics, including carrying materials for on-site problem resolution and ensuring proper documentation for material movement.
• Conduct PC troubleshooting and networking tasks.
• Complete required documentation (approximately 40% of the role).
• Provide continuous support during exigencies, maintaining 24x7 availability.
• Execute service projects and system migrations.
• Identify prospects, conduct pre-sales site assessments, and develop them into firm leads.
• Proactively identify opportunities for migrations and add-ons, collaborating with customers to address their needs with appropriate solutions.
• Act as a single point of contact for all customer needs for designated accounts.
• Adhere strictly to ISO, HSE, commercial guidelines, and all company process compliances.
• Be willing to serve as a Site Support Specialist (Resident Support Engineer) as needed.

Skills Requirement:

• Demonstrated knowledge of DCS and PLC systems with hands-on experience.
• Matured skills in independent troubleshooting and problem resolution on these platforms.
• Ability to understand customer needs and extend service support both on-site and remotely.
• Proven capability to build, develop, and sustain strong customer relationships through effective management.
• Ability to plan site visits according to agreed SLAs and regional/central revenue plans.
• Fluent oral and written communication skills.
• Politeness and good communication skills are essential for all interactions.
• Familiarity with Honeywell systems is an added advantage.

QUALIFICATION:

• BE/B. Tech - Instrumentation, Instrumentation & Control.