1.0 - 4.0 years

1 - 4 Lacs

Mumbai, Maharashtra, India

Remote

We are seeking a dedicated and proactive Field Service Engr I to join our team at Sparta Systems. In this role, you will be responsible for providing essential on-site preventive, corrective, and emergency maintenance for various control systems, ensuring operational continuity and strong customer relationships. Roles and Responsibilities: Perform preventive maintenance, including system backup, modification, report submission, and supervision of system cleaning. Execute corrective and emergency maintenance to restore systems from faults and ensure prompt issue resolution. Conduct shutdown maintenance as required. Manage logistics, including carrying materials for on-site problem resolution and ensuring proper documentation for material movement. Conduct PC troubleshooting and networking tasks. Complete required documentation (approximately 40% of the role). Provide continuous support during exigencies, maintaining 24x7 availability. Execute service projects and system migrations. Identify prospects, conduct pre-sales site assessments, and develop them into firm leads. Proactively identify opportunities for migrations and add-ons, collaborating with customers to address their needs with appropriate solutions. Act as a single point of contact for all customer needs for designated accounts. Adhere strictly to ISO, HSE, commercial guidelines, and all company process compliances. Be willing to serve as a Site Support Specialist (Resident Support Engineer) as needed. Skills Requirement: Demonstrated knowledge of DCS and PLC systems with hands-on experience. Matured skills in independent troubleshooting and problem resolution on these platforms. Ability to understand customer needs and extend service support both on-site and remotely. Proven capability to build, develop, and sustain strong customer relationships through effective management. Ability to plan site visits according to agreed SLAs and regional/central revenue plans. Fluent oral and written communication skills. Politeness and good communication skills are essential for all interactions. Familiarity with Honeywell systems is an added advantage. QUALIFICATION: BE/B. Tech - Instrumentation, Instrumentation & Control.

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