Executive – Sales and Customer Service Support

House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals.

Currently House of Shipping is recruiting for a Executive – Sales and Customer Service Support to join our team.

Main tasks and responsibilities

CRM (Customer Relationship Management)

• Create BP ID code in CRM
• Create CRM activity (customer request quotation)

Sales Support

• Create and complete Rates filing into SAP
• Create end to end filing process (e.g. FMC Amendment filing)
• Communicate with POL upon rate filing completion
• Render support for any filing dispute
• Investigate rate filing issue regarding freight dispute
• Resolve and support SAP related activity
• Support administration - customer commitment (volume target versus actual) and share with CS/Sales PIC follow up
• Others – assign by Customer Service Manager

Customer Service

• Basic understanding of shipping cycle business handling and providing support to front desk CS team
• Provide support to the Customer Service team as and when required (e.g. trace the issue activity with evidence)
• Others – assign by Customer Service Manager

Background and experience:

• 2-3 years experience in either a Sales Support Function and Customer Service function Function, preferably within the Shipping/Logistics sector
• Prior experience in working with Sales tool (e.g. CRM)