Executive, Product Surveillance

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

• Effectively manage and process complaints, which includes performing daily tasks associate with processing complaint files across multiple product lines, which may include:

  • Opening complaint records.

  • Collecting necessary complaint information.

  • Performing follow-up with the customer (written and verbal).

  • Determining reportability of complaints.

  • Evaluating complaints for need to investigate and coordinating sample retrieval.

  • Responding to customer complaints (written and verbal).

  • Timely closure of complaints, as per procedure.

• Effectively manage and process MDRs and more complex complaints under supervision

• Effectively manage workflow, identifying and escalating issues.

• Triaging internal and external communication for complaints.

May participate in continuous improvement efforts and projects, as assigned

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .