Executive Operations - Panchkula

As an operational manager, your primary responsibility is to ensure adherence to operational workflows and standard operating procedures (SOPs) for service centre outbound operations. You will be monitoring the daily in scan and out scan of shipments and related paperwork to maintain efficiency in operations. Daily staff briefings will be conducted by you to communicate operational changes, route adjustments, and other relevant information to the team. It will be your duty to distribute pickups among the team members and guarantee timely pickups from regular customers as per agreed cut-off times. You are expected to work towards reducing nil pickup wastages among regular clients through feedback, client visits, teleinteraction, and monitoring staff productivity. The correctness of cash sale bookings, pickup address, pickup times, etc., should be ensured by you and any pickup exceptions must be reported to Customer Service/Sales for feedback. Timely and accurate data capture for all pickups, as well as timely deposit of cash sale amounts collected to accounts, will be under your purview. You will oversee the connection of outbound loads onto hubs/warehouses to meet delivery commitments and monitor operations processes on sorting and bagging of shipments. Additionally, you will be responsible for monitoring expenses, vehicle log checks, fuel conveyance expenses reimbursement, AWB audits, and Net Service Levels. Supporting sales in bills distribution and collections will be part of your role, along with ensuring safe handling of all shipments at the service center and managing security exceptions in collaboration with the security team. Conducting performance evaluations of staff, organizing regular trainings for employees, PDAs, and maintaining adequate manpower in terms of full-time employees and PDAs are also key aspects of your job. Lastly, generating and maintaining Management Information System (MIS) related to the service center and providing direction, guidance, and support to employees to help them effectively discharge their duties are crucial responsibilities that you will be expected to fulfill.,