Executive Customer Support

Job Description

Responsibilities: Manage inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Find opportunities to improve customer retention. Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend internal training programs to improve knowledge and performance level Meet individual qualitative and quantitative targets Requirements and skills: Previous experience in a customer support role (If applicable) Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Basic Computer skills. Job Types: Full-time, Regular / Permanent Salary: ₹14,500.00 - ₹15,500.00 per month Schedule: Day shift / Fixed shift Job Types: Full-time, Permanent, Fresher Pay: ₹14,500.00 - ₹15,500.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Evening shift Morning shift Night shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Yearly bonus Ability to commute/relocate: Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Language: tamil (Required) English (Required) Location: Saibaba Colony, Coimbatore, Tamil Nadu (Required) Work Location: In person Application Deadline: 30/11/2024 Expected Start Date: 29/05/2025