Technical Writer

Job Description

Were looking for a Technical Writer to create internal user manuals and training documentation that will help our employees effectively use Red Taxi's system and internal tools. If you're someone who enjoys simplifying complex processes and has a flair for clear, precise writing, this is the role for you. Job specifications: About the Role We are looking for a Technical Writer to join our team and take ownership of internal documentation efforts. This role involves creating user manuals and standard operating procedures to support the effective use of Red Taxi's internal systems and tools by employees. You will work closely with product, development, and support teams to translate technical information into clear, user-friendly documents that promote knowledge sharing, reduce support dependencies, and improve onboarding and training efficiency. Key Responsibilities Create and maintain user manuals, SOPs, and process documentation Gather information from product, development, and support teams Translate technical processes into clear, accessible content Develop visual aids such as screenshots, diagrams, and process flows Conduct knowledge transfer (KT) sessions or walkthroughs for internal teams Review and revise content based on feedback and system changes Required Skills & Qualifications 02 years of experience in technical writing or related content development Strong written and verbal communication skills Basic understanding of the Software Development Life Cycle (SDLC) Bachelor's degree in English, Communication, Technical Writing, or a related field Ability to quickly learn complex tools and processes Proficiency in MS Word, Google Docs, or equivalent documentation tools Strong attention to detail and organizational skills Preferred Skills Familiarity with Agile methodologies Experience with technical writing tools and visual documentation Exposure to software development or QA environments Why Join Us Opportunity to contribute to scalable internal documentation from the ground up Work closely with cross-functional teams in a growing mobility tech environment Be part of a team focused on knowledge sharing, employee enablement, and operational efficiency