Position
Executive - C ustomer Engagement
No. of Positions
1
Department
Direct Sales Force
Function
DSF - Operations
Reporting to
Randhir Kumar
Band
5
Location
Ghaziabad (GO 2)
Last date of submission
Key Responsibilities
- Maximize Applied to paid to meet business plan
- Hub Hold Cases resolution within TAT
- NFTR % Reduction
- MIS and Reports
- Follow-up for GO Actionable resolution
- Booking & Tracking of Medical reports
- Customer complaint resolution within TAT
- Maximize collections
- Ensure NC cracking through field
- Auto pay Traction
- POSV / Welcome Call
- Managing end to end operational process along with teams in the field & distribution leaders
- Liaison with UW, Policy Issuance, Finance, IT, for smooth processing & service delivery across locations
- Managing dashboard for Quality of business
- Adoption of various digital initiatives among distribution
Measure of Success
- Timely & Accurate MIS
- Timely WIP Movement to timely business processing
- Improvement in key processes across field
- Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13th / 25th Month persistency
- POS Discrepancy Rate & resolution TAT
- Auto-pay Registration Conversion %
- Audit Rating
Desired qualifications and experience
- Must have a minimum of 2-5 years of experience of which at least 2 yrs. in customer service / operations / Finance
- Preferable experience in Banking / Telecom / Insurance
- Should be a Graduate / Post Graduate
ELIGIBILITY
Candidates who have a performance rating of G2M2 & have completed 12 months in the current role
Candidates who have a performance rating of G3M3 & have completed 18 months in the current
FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current
role & have a minimum performance rating of G3M3.
Knowledge and skills required
- Result orientation
- Ability to manage & inspire teams to achieve targets.
- Good communication & co-ordination skills
- Data management on Excel, data analysis and interpretation skills should be good
- Customer centricity and ability to influence without authority
- Strong intersection management and relationship building capabilities
Position
Executive - C ustomer Engagement
No. of Positions
1
Department
Direct Sales Force
Function
DSF - Operations
Reporting to
Randhir Kumar
Band
5
Location
Ghaziabad (GO 2)
Last date of submission
Key Responsibilities
- Maximize Applied to paid to meet business plan
- Hub Hold Cases resolution within TAT
- NFTR % Reduction
- MIS and Reports
- Follow-up for GO Actionable resolution
- Booking & Tracking of Medical reports
- Customer complaint resolution within TAT
- Maximize collections
- Ensure NC cracking through field
- Auto pay Traction
- POSV / Welcome Call
- Managing end to end operational process along with teams in the field & distribution leaders
- Liaison with UW, Policy Issuance, Finance, IT, for smooth processing & service delivery across locations
- Managing dashboard for Quality of business
- Adoption of various digital initiatives among distribution
Measure of Success
- Timely & Accurate MIS
- Timely WIP Movement to timely business processing
- Improvement in key processes across field
- Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13th / 25th Month persistency
- POS Discrepancy Rate & resolution TAT
- Auto-pay Registration Conversion %
- Audit Rating
Desired qualifications and experience
- Must have a minimum of 2-5 years of experience of which at least 2 yrs. in customer service / operations / Finance
- Preferable experience in Banking / Telecom / Insurance
- Should be a Graduate / Post Graduate
ELIGIBILITY
Candidates who have a performance rating of G2M2 & have completed 12 months in the current role
Candidates who have a performance rating of G3M3 & have completed 18 months in the current
FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current
role & have a minimum performance rating of G3M3.
Knowledge and skills required
- Result orientation
- Ability to manage & inspire teams to achieve targets.
- Good communication & co-ordination skills
- Data management on Excel, data analysis and interpretation skills should be good
- Customer centricity and ability to influence without authority
- Strong intersection management and relationship building capabilities
