Excellent Openings For Team Leader - Voice Operations - Chennai !

1 - 6 years

2 - 4 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

1. Monitoring of Inbound / Outbound Calls

2. Assigning Outbound calling activity to Team members

3. Format and upload data for Auto-Dialing

4. Assigning Email activity to Team members

5. Focus on Call Flow / Call Queue

6. Monitor Live Calls and share feedback to the team members

7. Handling Escalations of Distributors/ Investors

8. Timely intimation to AMC for any possible complaint to AMFI/SEBI/Regulator

9. Preparing weekly roaster and manage team members leaves and attrition without impact service deliveries

Preferred candidate profile

  • Any Graduate
  • Should be customer-centric
  • Excellent Communication skills in English and Hindi
  • Team management skills

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Computer Age Management Services (CAMS) logo
Computer Age Management Services (CAMS)

Financial Services

Chennai

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