Escalation Specialist (L2 Voice Process) -Work from Office - Virtual Interview

Job Title: Escalation Specialist (L2 Voice Process)
Location: Indore, Madhya Pradesh
Job Type: Full-Time | Work From Office
Schedule: 5 Days Working | Rotational Shifts | Rotational Week Offs
Industry: BPO / Customer Service / International Voice Process

Job Summary:

We are hiring Escalation Specialists (L2 Voice) for an international voice process in Indore. If you have strong communication skills and prior experience in customer service, this is a brilliant opportunity to grow in a structured and fast-paced environment.

Salary Details: up to ₹30,000 CTC

Eligibility:

• Graduate or Undergraduate (any stream)
• Minimum 1 year experience in a voice-based customer service/contact centre role
• Excellent spoken English with neutral accent
• Good interpersonal and problem-solving skills
• Should be open to rotational shifts

Key Responsibilities:

• Handle customer escalations via inbound and outbound calls
• Provide advanced resolution and ensure customer satisfaction
• Coordinate with internal teams to resolve customer issues efficiently
• Maintain detailed and accurate case logs in CRM systems
• Follow escalation protocols and adhere to service-level agreements
• Provide feedback and suggestions for process improvements
• Meet defined KPIs for resolution time, quality, and customer experience

Perks for Outstation Candidates:

• 14 Days of free hotel accommodation
• One-way train/bus travel reimbursement
• One-time relocation bonus (payable after 3 months of joining)

Why Join Us?

• Career growth with a reputed international brand
• Excellent work culture and support systems
• Competitive compensation with relocation support

To Apply:
Send your updated resume via WhatsApp to HR Anjali – 8279384921
Mention "L2_Indore" while applying.

Take the next step in your career with opportunities for growth and global exposure.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• UK shift
• US shift
• Weekend availability
• Weekend only

Work Location: In person

Speak with the employer
+91 8279384921