Enterprise Architect For Customer Service

Your qualifications and experience:

• You have a degree in computer science, industrial engineering or a comparable qualification
• You have experience as an Enterprise Architect or Solution-/Domain Architect in Customer facing IT landscapes
• You are familar with enterprise architecture methods and frameworks, governance structures, IT Service Management Frameworks (egs. TOGAF, Zachman, ITIL etc.).
• You bring functional or IT implementation experience across all customer service processes and functions (installation and maintenance, customer service, field service, material logistics and finance etc.)
• You have experience in the implementation of customer service solutions (e.g. ServiceNow, Salesforce, SAP Service Cloud, SAP Field Service Management, Oracle Sales Cloud, CPQ, Spryker etc.)
• You have extensive experience with data architecture and integration concepts and a very good understanding of cloud technologies (e.g. Azure, AWS)
• You have gained practical experience with enterprise architecture tools such as BizzDesign, LeanIX or Avolution and have good knowledge of modeling and managing business processes

Your attributes and skills:

• In addition, you have sound technological know-how and several years of experience in complex technology landscapes
• We require a very good command of English, both spoken and written, for cooperation with specialist departments in Germany and abroad. Ideally, you also have a very good command of German
• You are an organizational talent and impress with good communication and presentation skills
• You are a team player with strong interpersonal skills who can operate confidently in a global environment
• We do not compromise on quality - you work in a results and quality-oriented manner with a high level of commitment and have good analytical and conceptual skills
• You are flexible in thought and action, have a quick understanding and constructive assertiveness