End User Support Specialist

SN Required Information Details

1 Role** End User Computing

2 Required Technical Skill Set** 4+ years of experience in End User Support

At least 4 years of previous IT End User Support · Proficient in English communication and should have experience supporting end users remotely through remote connecting tool · Should have expertise in Windows, Macbooks and associate’s tools like Intune, Jamf, Bonger, ‘Team Viewer’, TANIUM etc. · Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely · Work experience in ITSM ticketing tool like Cherwell, tracking and closure · Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling · Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset · Exposure in remote connecting tool , Application packaging · L2 Level Desktop Troubleshooting Experience on Hardware and Software · Strong knowledge of Microsoft based operating systems (Windows 10, 11) · Microsoft based Office 365 applications , Macbooks · Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation) · Look out for areas of improvement to help enhance user experience from desktop support perspective. · Should be flexible to work in any shifts/Weekends · Knowledge on Customer satisfaction and handing customer experience · Should have experience in installing approved software remotely