End User IT Support (US Shifts)

Job Title: Remote Desktop Support US (English-Speaking) Location: Vikhroli (US Time Zone Coverage) Job Overview: We are seeking a skilled and proactive Remote Desktop Support Technician to join our IT support team. This role requires excellent communication skills in English and a strong technical understanding of the Microsoft ecosystem. The ideal candidate will have hands-on experience in diagnosing and resolving technical issues related to Windows OS, Microsoft 365, MS Teams, and remote desktop environments. Key Responsibilities: Provide remote desktop support and resolve technical issues for Windows-based systems. Troubleshoot and resolve Microsoft 365 application issues, including Outlook, Teams, OneDrive, SharePoint, and Excel (formulas, file corruption, performance issues, add-ins).. Handle OneDrive sync problems, file recovery, permission issues, and storage conflicts. Resolve shared drive (network drive) access, mapping issues, permission errors, and data availability. Support SAP application connectivity problems, including login, access, VPN-dependent issues, and performance lags. Assist users with MS Teams issues (calls, meetings, file sharing, guest access). Troubleshoot VPN and remote connectivity (Wi-Fi issues, Escalate complex problems to higher-level technical teams when needed. Ensure all support is delivered professionally and in clear English communication. Required Skills Fluent in English (both verbal and written). Well understanding of Microsoft 365, especially Teams, Outlook, OneDrive, Excel Familiarity with shared drive environments and file-level permission troubleshooting. Experience with SAP client connectivity support. Strong grasp of Windows 10/11 troubleshooting and update management. Proficiency with remote tools like TeamViewer, Microsoft Remote Desktop