Education Consultant - Tele Support (Female)

We are seeking an enthusiastic and result-driven Telecaller - Female to join our Admission Guidance team. The role involves engaging with students and parents, providing detailed information about academic programs, and guiding them through the admission process for medical and other higher education courses.

Key Responsibilities:

• Make outbound calls to prospective students and parents who have enquired about admissions.
• Explain the admission process, eligibility criteria, course details, and fee structures.
• Follow up on leads and maintain accurate records in the CRM system.
• Provide clear and accurate information regarding colleges, courses, and career opportunities.
• Schedule appointments for counseling with senior advisors or in-house experts.
• Handle inbound queries and resolve concerns effectively.
• Maintain a professional and courteous approach at all times.

Requirements:

• Proven experience in telecalling or customer service, preferably in the education sector.
• Excellent communication skills in English and regional languages.
• Ability to understand and explain admission procedures clearly.
• Good interpersonal and persuasive skills.
• Basic knowledge of MS Office, Excel and CRM systems.
• Graduate in any discipline; additional certifications in counseling or communication are a plus.

Preferred Attributes:

• Positive attitude and willingness to learn.
• Ability to work under pressure and meet targets.
• Passion for helping students achieve their academic goals.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Location:

• Ernakulam, Kerala (Required)

Work Location: In person

Expected Start Date: 23/06/2025