E-commerce Customer Support Specialist

📢 We are hiring a E-commerce Customer Support Specialist ! 🔷 Job Responsibilities 1.Full-Chain Customer Inquiry Handling 2.High-Sensitivity After-Sales Conflict Resolution 3.Localization Information Management and Feedback 4.Social Media Co-Operation 🔷 Qualifications 1.Language and Cultural Competence • Fluent written communication skills in English and Hindi are essential(spoken language skills preferred).Familiarity with regional dialects(e.g., Tamil, Bengali)is a plus. • Understanding of Indian religious customs(e.g., Hindu festival taboos)and consumer psychology(e.g., reliance on COD)to avoid service conflicts. 2.Skills and Experience • Proficiency in operating Flipkart/Amazon seller backends and ERP order management systems(e.g., Seller Cloud). • Over 3 years of experience in cross-border e-commerce customer service, with familiarity of Indian e-commerce platform rules(e.g., Flipkart's 7-day return policy). 🔷Flexible Shifts (including weekends),with a focus on covering peak Indian shopping hours(IST 19:00-23:00). 🔷Salary: 3.5L-6L Annually, Based Work Experience and Capability Interested Candidates can apply by comment “I am Interested" #CustomerSupport #ECommerce #IndianOnlinePlatforms #SocialMedia #CustomerHandling Show more Show less