Domain Lead

Your role at HSBC as a Domain Lead in the Global Operations business involves responding to queries from regions/countries/business units, assisting in issue remediation, and collaborating with various stakeholders like DBS, IT, FCC, and Screening. You will be responsible for developing and maintaining relationships with regional and in-country teams, ensuring effective communication, teamwork, and issue resolution. Your strategic guidance will focus on driving a culture of service excellence aligned with organizational goals and enhancing customer journeys. You will manage stakeholder relationships, eliminate roadblocks, and maintain high operational standards across processes to deliver exceptional service quality for internal and external clients. Empowering your team through an inclusive and flexible culture will be crucial in achieving business service objectives and shaping the future of HSBC. To succeed in this role, you should possess a flair for risk identification, controls management, and a strong work ethic to address hidden risks. Operational and technical knowledge of HSBC Universal Banking (HUB) along with self-motivation and the ability to work under pressure are essential qualities for this position. Join HSBC to make a real impact and discover how valued your contributions will be in driving business success and fostering a culture of excellence.,