5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a Domain Lead in Global Operations at HSBC, your primary responsibility will be to respond to queries from regions, countries, and businesses, assisting in issue remediation and solution design. You will serve as a trusted partner engaging positively with various stakeholders, including Business, DBS, IT, FCC, and Screening processes. Collaboration is key as you liaise closely with Group Financial Crime Compliance, IT, and other teams to ensure effective management and collaboration. Building and maintaining relationships with regional and in-country teams is essential, fostering transparent communication and teamwork for quick issue resolution. Your role will involve providing strategic guidance to drive a culture of service excellence aligned with organizational goals, enhancing customer journeys. Managing stakeholder relationships within the Business and Operations, you will eliminate roadblocks and maintain high operational standards for outstanding service quality to internal and external clients. Empowering your team to excel, you will drive business service objectives by fostering an inclusive culture that encourages collaboration and diverse perspectives to shape HSBC's future. To excel in this role, you should possess a strong risk identification ability, expertise in controls management, and a diligent work ethic to address hidden risks. Operational and technical knowledge of HSBC Universal Banking (HUB) is crucial, along with self-drive and the capacity to work effectively under pressure. Join HSBC to make a real impact and discover the value you bring to the organization. Your contributions will play a significant role in enabling business growth, fostering thriving economies, and helping individuals achieve their aspirations. Your application data will be handled in line with HSBC's Privacy Statement. For more information, visit our website.,

Posted 6 days ago

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Customer Service Team Lead The Hird

2.0 - 6.0 years

0 Lacs

haryana

On-site

You should have a minimum of 2 years of International BPO experience with an on-paper designation of Team Leader. Your span of control should be a minimum of 15-20 associates. Operational knowledge in areas such as Attrition, Shrinkage, CSAT, AHT, NPS, FCR, Quality, Delivery, and SLA is required. Experience in different lines of business like Dispute/BFSI, Fraud, Investigation is preferred. You should be comfortable working in 24X7 shifts and possess excellent communication skills. Immediate joiners or those with a 10-day notice period are welcome to apply. All experiences mentioned should be on papers and not based on acting roles.,

Posted 1 week ago

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Duty Manager Clarks Exotica Convention Resorts & Spa

2.0 - 5.0 years

4 - 6 Lacs

Bengaluru

Work from Office

Manager'sRole & responsibilities Supervise and manage hotel operations across all departments during the shift. Ensure excellent guest service, addressing queries, complaints, and special requests. Monitor the lobby, front office, F&B service points, and public areas for cleanliness, safety, and standards. Handle emergencies (medical, fire, security) and coordinate appropriate responses. Review daily reports, room status, VIP arrivals, and ensure special arrangements. Liaise with Housekeeping, Engineering, F&B, and other departments for seamless operations. Conduct shift briefings with the team; ensure handovers between shifts are smooth. Oversee cash handling, billing issues, and front office reports as per SOP. Support and coach team members to uphold service excellence and brand standards. Maintain records of incidents, guest feedback, and operational issues in the Duty Managers log. Ensure compliance with hotel policies, health and safety standards, and legal requirements. Act as the point of escalation for unresolved guest issues.

Posted 1 month ago

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Assistant Manager Shreeja Mahila Milk Producer Organization

3.0 - 5.0 years

4 - 6 Lacs

Kadiri, Kuppam

Work from Office

Purpose To Manage Milk Chilling Center Operations as per the company guidelines. Key Responsibilities Manages daily operations of the Milk Chilling Centre (MCC), including coordination with third-party management and ensuring hygiene. Implements and documents SOPs for FSMS and prepares daily, weekly, and monthly MCC operation reports. Coordinates with other departments and conducts review meetings and training sessions for CC Incharges/Assistants. Monitors consumable consumption , manages RMRD area activities (can scrubber, solutions, hot water temperature), and oversees platform, neutralizer, and adulteration tests. Supervises quality control tests like MBRT, verifies RMRD data entries, manages pen drives and shift summaries, and ensures communication regarding deviations. Oversees cleaning inspections (cans, Silo CIP), manages data transfer to the central server, and maintains a healthy environment within the chilling center. Education B.Tech (Dairy Technology)/B.sc(Dairy science)chemist)/B.Sc (Chemist) Experience Three or more Years of work Experience in Milk plant operations. Desired Skills Minimum Knowledge in MS Office, Emailing, Report generation. * Having a two wheeler and a valid driving driving license is a must Perks and benefits: All statutory benefits, Leave benefits, Health benefits, Insurance benefits, Travel reimbursement, Annual increments.

Posted 1 month ago

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