Director - Performance & Business Management (Retail Banking Technology)

We're Hiring: Performance & Business Management Lead (Director Level)

Function:

Performance & Business Management Lead

What You’ll Do

As a Performance & Business Management Lead, you’ll oversee the successful delivery of key technology milestones across physical channels (branches, ATMs, and contact centres), ensuring platform stability, performance, and resilience.

Your core responsibilities will include:

• Leading financial planning, budgeting, and cost optimization
• Driving operational excellence and continuous improvement through data-driven insights
• Aligning cross-functional teams on tech and business priorities
• Defining and tracking KPIs and OKRs for measurable success
• Coaching and mentoring high-performing teams
• Leading complex transformation programs with strong governance
• Partnering with HR and L&D to build future-ready talent
• Ensuring adherence to architecture, compliance, and regulatory standards

What We’re Looking For

• 15+ years of experience in technology or business management, preferably in a global financial services organization
• Proven track record in tech delivery, financial stewardship, and transformation leadership
• Expertise in retail banking channels and their supporting technology ecosystems
• Strong experience in Agile, OKRs, and modern performance frameworks
• Strategic mindset with hands-on ability to drive execution
• Strong communication and stakeholder management skills

Preferred Qualifications:

• Bachelor's or Master’s in Technology, Business Administration, or related field
• Familiarity with cloud, DevOps, and digital transformation
• Experience working in matrixed, global environments