Director - Performance & Business Management (Retail Banking Technology)

As a Performance & Business Management Lead in the Tech Platforms team of Retail Banking Technology, you will play a crucial role in ensuring operational excellence, aligning business and technology outcomes, and driving high-impact transformation across global platforms. Your main responsibilities will include overseeing the delivery of key technology milestones in physical channels like branches, ATMs, and contact centers to ensure platform stability, performance, and resilience. You will lead financial planning, budgeting, and cost optimization efforts, drive operational excellence through data-driven insights, align cross-functional teams on tech and business priorities, define and track KPIs and OKRs for measurable success, mentor high-performing teams, lead complex transformation programs, partner with HR and L&D to develop future-ready talent, and ensure compliance with architecture, compliance, and regulatory standards. We are seeking a candidate with at least 15 years of experience in technology or business management, ideally in a global financial services organization. You should have a proven track record in tech delivery, financial stewardship, and transformation leadership, expertise in retail banking channels and their supporting technology ecosystems, experience with Agile, OKRs, and modern performance frameworks, a strategic mindset coupled with hands-on execution capabilities, strong communication and stakeholder management skills, and preferably a Bachelor's or Master's degree in Technology, Business Administration, or a related field. Additionally, familiarity with cloud, DevOps, and digital transformation, as well as experience working in matrixed, global environments, would be advantageous for this role.,