Director of Engineering, Enterprise Applications (NetSuite ERP)

About the Role: As a Director in the Enterprise Technology team at Crunchyroll, you will play a crucial role in designing, operating, and maintaining key enterprise systems. Your responsibilities will include overseeing the development of a high-performing regional team consisting of administrators and developers. This team will collaborate across various functions such as accounting, operations, and procurement to shape the technology roadmap and achieve our organizational goals. You will be an integral part of an international team dedicated to building reliable and scalable solutions that enhance our enterprise applications landscape. At Crunchyroll, we emphasize strong engineering practices, leverage innovative technologies, and utilize cloud-based microservice architecture to ensure seamless integration across teams and successful goal attainment. Responsibilities: - Manage a team of six individuals to address support tickets and enhancement requests efficiently and accurately - Engage in global collaboration to facilitate effective communication with cross-functional stakeholders and internal team members, ensuring the delivery of committed projects - Proactively identify and resolve potential blockers, conducting root cause analysis when necessary to address recurring issues - Provide mentorship and guidance to team members in troubleshooting and resolving complex technical issues - Ensure the optimal performance, scalability, and security of enterprise systems - Collaborate with engineering, program, and product managers to define and fulfill requirements Required Skills: - Possess 8+ years of experience in building and leading regional teams, and mentoring junior and senior administrators and engineers in India to support the needs of stakeholders across different locations and time zones - Demonstrate 10+ years of systems knowledge and experience supporting NetSuite ERP, with additional experience in RF-Smart, Pacejet, Coupa, and SirionLabs being advantageous - Have in-depth working knowledge and proficiency in SuiteCloud, SuiteScripts, and SuiteFlows for configuring and customizing NetSuite - Familiarity with integration technologies like Mulesoft for integrating various SaaS platforms, including implementing exception handling and monitoring in integrated systems - Showcase a track record of delivering results in high-growth, fast-paced environments - Possess exceptional communication and stakeholder management skills A Day in the Life of Our Enterprise Technology Director: - Conduct daily stand-ups with enterprise system administrators and developers based in India - Drive the execution of prioritized projects outlined in the technology roadmap - Manage backlog and sprint grooming, reporting on resolution progress and other relevant metrics - Establish and maintain sourcing relationships with third-party vendors This role at Crunchyroll offers an exciting opportunity to be at the forefront of shaping the future of anime through innovative technology solutions. If you are passionate about anime and possess the required skills and experience, we encourage you to join our dynamic team.,