Digital Buildings Services Efficiency Program Leader

MISSION

1. Define & Lead Digital Energy Services Operation Efficiency Plan

Deploy key internal processes, tools, including guidelines for Utilization/Absorption

Ensure yearly capacity planning process/production linked to growth ambition and utilization, absorption efficiency action plan. Monitor progress as per backlog build up and capacity.

Build current state and future state model by leading Service Efficiency Execution, from assessment to performance outputs, with very strong customer satisfaction mindset.

Work closely with top countries to ensure alignment and execution of an agreed plan with support from SE Digital, LoB and Commercial

2. Drive Demand Creation with Modernization Operational Marketing Programs for growth across top countries,

Legacy BMS IB transitions : Track Installed Base by deployment of Global tools such as IB Genius, Platforming tools, drive monetization by clear program to be deployment by Category Managers/Country

Work closely with Line of Business on Offers, tools, and sales enablement to support country operations in accelerating transitions

Monitor progress, country maturity, and drive good practices sharing

Leading KPIs

Utilization % and Absorption/Chargeability Rate

% EBO Modernization / transitions, Modernization growth

REQUIREMENTS

Working E xperience:

• Preferred University Master s degree (Engineering and/or Business)
• Master s degree in international business management (MBA) will be a plus
• Minimum 8 years in customer interfacing roles preferably in multi country role.
• Previous experience in Services especially in Services Tools/bfs/ServiceMax On site deployment, IB Intel and Salesforce is a strong plus.
• Strong knowledge of Key service operations KPIs, and actions needed to improve.
• Ability to understand, influence & convince customers and internal stakeholders in a complex, fast moving set up.
• Ability to manage multiple senior stakeholders in across Zone/Division and Countries with country and customer interest as a priority.
• Strong skills using Microsoft Office suite of applications (Excel, Word, Powerpoint)

Business Understanding :

• Strong on boarding will be provided on DE Offers and Services with key leaders.
• Service business models, processes, tools.
• Good Verbal and Written communication skills in English
• Ability to simulate estimation models to forecast and drive decisions.
• Analytical - critical reasoning and quantitative analysis skills a plus

AREAS OF RESPONSIBILITY

(Describe the nature, scope, level of improvements to new ideas, etc.)

LEVEL

*(Full, Partial, Supportive)

MEASUREMENT

(Quantitative or quality criteria to achieve responsibility)

1. Define & Lead Digital Energy Services Operation Efficiency Plan

Lead Service Efficiency Execution, from assessment to performance outputs, with very strong customer satisfaction mindset.

Assess potential efficiency savings along execution process (FSR and supporting Back-offices) and transform into actionable yearly plan to improve Utilization and Absorption

Global: assess with global experts how both Digital technologies (FSR tools, RPA, tasks automation) and Process Transformations (e.g. regional hubs set up to synergize back-office tasks) can address major pain points; build business cases; coordinate overall efficiency roadmap

Address key tools required: BFS, Dispatch tools, Work Orders/Timesheets/Utilisation Tracking

Transform outputs into actionable action plans at country and global level and ensure their execution to drive business improvement.

Define and implement relevant KPIs to drive Service Execution Performance

Assess and address internal processes, tools, including guidelines for Utilization/Absorption and key external customer interaction best in class model and tools with a clear plan on current state and future state.

Ensure each leading KPI s are easily actionable by Operations, connected to GM impact and enable early detection of possible risks.

Drive the cost to serve program (execution mix evolution: internal FSR/partner FSR/remote intervention): Achieve efficiency with Digital.

Ensure clear alignment across key stakeholders: Division Leadership, SE Digital Tools and GFS Efficiency VP and their teams as well as Country Leaders

Full

Utilization Rate %

Chargeability / Absorption

Gross Margin Improvement

2. Installed Base Management

IB Tracking, Platforming:

Legacy Installed Base Transitions, IB tracking with IB Genius

Build and deploy clear approach, process, and tools to track Installed Base of Legacy BMS assets/sites/customers by Country.

Tools: Leverage methodologies and tools build by Global Field Services organization and deploy in DBIBS in top 12 countries

Collaborate with LoB to ensure Installed Base Catalogue is up to date, with a clear process to update catalogue and IB Database and dynamic update from Registration and Connection EBO AuM.

Collect Country Sales Enablement, offer & technical needs in a structured manner to provide feedback to LoB.

Country Workshops with Category Managers:

Act as a coach on key tools and processes: IB Intel, Platforming and Coverage Model

Drive yearly IB platforming as per playbook, leverage group good practices and ensure clear Sales coverage is defined: Sales organization and Service Operation in the country to cover Strategic Accounts, MCTA, National Accounts, Branch led and long tail customers with Digital Sales

Sales Enablement, Coaching and Support:

Build Sales enablement and coaching playbook: work closely with Category Managers and Line of business to support country organization to clearly understand transition/digital value proposition. Build playbooks and tools where necessary.

Coach sales organization where necessary on creating account plans to deliver customer value.

Program Maturity:

Build and deploy program maturity model from tools, processes, platforming, coverage, and sales growth on modernization across all countries. Tools and process for IB capture and management but not modernization.

Document and share good practices.

Follow up with Services Category leaders and publish maturity to drive execution in Country with appropriate challenge and support.

Full

Installed base Tracking.

Drive - Track, Renew & Upsell

Modernization/Transitions Pipeline and Orders Growth. Country Maturity