23 Dialer Management Jobs

Roles and Responsibilities: Manage and operate the Tata Dialer system for high-volume outbound calling. Upload, monitor, and optimize calling data within the dialer and CRM. Track real-time metrics like call drops, connectivity, and agent utilization. Work closely with the sales/admissions team to ensure smooth lead flow and follow-ups. Flag invalid leads, ensure data hygiene, and assist with daily reporting. Troubleshoot dialer issues to keep operations running without interruption. Requirements: 1 year of hands-on experience with Tata Dialer (Mandatory) Basic knowledge of CRM platforms and Excel/Google Sheets Strong communication, coordination, and time management skills A solution-driven mindset and the ability to multitask in a fast-paced environment Prior experience in EdTech/BPO/Customer Service is a plus

Job Title: Team Leader Outbound Tele Sales Job Location: Gurugram, Haryana Working Days & Hours: 6 Days Working (Monday to Saturday) Timings: 10:00 AM – 7:00 PM Sunday Fixed Off Educational Qualification: Graduate (Mandatory) Experience Required: 2 to 8 Years of Total Experience Minimum 2 Years as Team Leader (On Paper – Mandatory) Gender: Open to Male and Female Candidates Key Skills & Requirements: Strong communication skills in both Hindi and English Proven experience in outbound telecalling, telesales, or lead generation Familiarity with lead generation processes Prior experience using dialers Outbound sales exposure preferred Job Responsibilities: Communicate targets, updates, and performance metrics to the sales team clearly and timely Monitor and update sales agents’ operational performance data weekly Drive team performance and achievement of sales targets Manage performance based on systems and contractual metrics Provide regular feedback and implement improvement action plans for underperformers

Role & responsibilities Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high customer experience with minimum complaints Provide timely communication regarding forecasting and planning of manpower and other infrastructure Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition Align efforts to mentor and groom talent at levels below Drive performance management 16. Conduct periodic performance reviews of direct reports and levels below through effective feedback

Role & responsibilities 1. Candidates must have experience into handling a good team size ( 10 +) and must be aware about his KRAs and KPIs. 2. Candidate must be from Outbound Process. 3. Candidate should have strong knowledge of Attrition, Shrinkage and Manpower calculation. 4.Candidate must have experience of 1.5+ years on the same designation. 5. Candidate should be aware of Dialer / Tele sales / Lead Generation / Lead distribution / Tracking Team Target / Implementing Sales strategies. Preferred candidate profile Preferrable from telesales , outbound sales, inside sales , B2C sales Background Perks and benefits Unlimited Incentives GMC Flexi Benefits Interested candidates can share their updated CV at Kanishkabisht@policybazaar.com or whatsapp at 9582253267 Along with the following details Total Experience Current CTC Expected CTC Notice Period Team Size Age Current Loc

Role of a Sales TL The Sales Team Leader in a BPO is responsible for leading, motivating, and managing a team of sales agents to achieve set targets and KPIs. The role requires both people management and process improvement skills to ensure smooth, efficient, and high-performing sales operations. Key Responsibilities Team Performance Management Monitor and drive individual and team performance against sales targets. Set daily, weekly, and monthly sales goals. Conduct daily huddles and weekly reviews with the team. Ensure all team members meet their KPIs (calls, conversions, etc.). Training and Development Provide regular coaching and feedback to improve team skills. Conduct product knowledge refreshers and soft skills training. Identify underperformers and implement improvement plans. Team Supervision Manage team schedules, shift planning, and adherence. Ensure team members follow BPO compliance and sales scripts. Handle escalations or customer issues that frontline agents cant resolve. Reporting and Analysis Track and report sales metrics to managers/senior leadership. Analyze team performance trends and suggest improvements. Maintain daily and weekly reports on sales, conversions, and productivity. Collaboration and Coordination Work closely with QA, training, and operations teams to maintain quality standards. Coordinate with support teams (HR, IT) for team-related requirements. Process Improvement Identify gaps in the sales process and suggest actionable solutions. Participate in strategy meetings for campaign planning and execution. Motivation and Engagement Recognize and reward top performers to maintain high morale. Plan team-building activities and contests to increase engagement. Act as a point of contact between the team and management. Key Skills Required Strong leadership and people management Sales and negotiation expertise Good communication and interpersonal skills Data-driven decision-making Problem-solving and conflict resolution

Job description We are looking for Team Leader with Call centre/ BPO experince, who can travel with us with our professional path Responsibilities Responsible for team Performance, Attrition and shrinkage. Prepare Daily reports. Manage and Handle all the team reports and improve performance on daily basis. Dialer Management exposure & usage is must. Knowledge of Excel & good working skills in Systems. Required Candidate profile Candidate with 2+yrs in Inbound and outbound Voice process from domestic Call center domain with strong Team Handling experience. Along with Tamil & good English, knowing any one languages - Hindi/Telugu/Malayalam must. Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Balaji.A 8608808539 (Directly whatsapp Your Resume with subject as Team leader ) Venue and location IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam Email: Balaji.a@imarque.co.in

Name of the post - Unit Manager Department - Call Center Driving sales: Designing short-term sales strategies to achieve revenue targets and market penetration for product line offered by Organisation. Segmentation: Identifying and segmenting potential customers based on demographics, behaviour, and other factors to customize sales approaches. Channel Strategy: Developing a comprehensive strategy for utilizing the Contact Center channel effectively alongside other sales channels. Team Leadership: Managing and leading the tele sales team, including hiring, training, coaching and performance management. Team Building: Foster a positive team culture. encourage teamwork, and promote collaboration among tele sales team members. Recruitment: Participate in the hiring process by identifying suitable candidates, conducting interviews, and making hiring decisions. Training and Development: Provide ongoing training. Coaching and skill development opportunities to enhance the capabilities of the tele sales team. Performance Evaluation: Regularly assess individual and team performance, conduct performance reviews, and provide constructive feedback to drive improvement. Conflict Resolution: Address conflicts or issues within the team. Mediating disputes and finding solutions that maintain a harmonious work environment. Motivation: Keep the team motivated and engaged by recognizing achievements, offering incentives, and creating a supportive atmosphere. Goal Alignment: Ensure that individual team members' goals align with the overall sales and Organizational Objectives Time Management: Effectively allocate time between overseeing the team and focusing on individual tasks, such as strategy development or analysis. Prioritization: Determine which tasks require immediate attention and allocate resources accordingly to achieve optimal outcomes. Stress Management: Handle high-pressure situations calmly and make informed decisions even in challenging circumstances. Continuous Learning: Stay updated with industry trends, sales techniques, and managerial best practices to continuously enhance your skills. Data Analysis: Analyse sales data, performance metrics, and customer insights to inform decision-making and refine strategies. Compliance: Ensure that all activities adhere as per Organization relevant regulations and policies to minimize legal and regulatory risks. Data Security: Implement measures to protect customer data and privacy. Preventing unauthorized access or data breach. Product knowledge: Ensure that the Contact Center team has comprehensive understanding of the products being sold, reducing the risk of misinformation or misrepresentation. Risk Assessment: Identifying potential risk associate with sales strategies, customer interaction or market dynamics and develop plan to mitigate the risk. Essential :- Min. Graduate/Post Graduate with 5-8 yrs. of experience in BFSI with team handling experience of 100 + agents in Digital/Contact Center. Preferred :- Outbound sales experience, people management, team handling skills, driving sales, monitoring performance, giving constructive feedback, coaching & Training Type of Industry Preferred :- BFSI Desired Skills Develop efficient and effective procedures Perform well in workforce management and help to meet the goals of sales and service Control conflict and change Show leadership qualities, demonstrate excellent communication skills, be friendly and accessible, be quick in solving problems and demonstrating emotional ability. Excellent analytical skills, able to provide training, coaching and feedback. Age:- 30- 40 yrs Gender:- Males or Female

Assistant Manager – Outbound Sales to drive sales performance, manage CRM/dialer, lead conversion, team coaching, and reporting. 4–6 yrs BPO experience with 2+ yrs in outbound sales leadership required. Strong in analytics. Required Candidate profile Good in CRM tools, outbound dialer systems, lead management, sales analytics and agent coaching. Strong command over Excel and call center KPIs for data-driven decision-making.

Role & responsibilities 1. Candidates must have experience into handling a good team size ( 10 +) and must be aware about his KRAs and KPIs. 2. Candidate must be from Outbound Process. 3. Candidate should have strong knowledge of Attrition, Shrinkage and Manpower calculation. 4.Candidate must have experience of 1.5+ years on the same designation. 5. Candidate should be aware of Dialer / Tele sales / Lead Generation / Lead distribution / Tracking Team Target / Implementing Sales strategies. Preferred candidate profile Preferrable from telesales , outbound sales, inside sales , B2C sales Background Perks and benefits Unlimited Incentives GMC Flexi Benefits Interested candidates can share their updated CV at Kanishkabisht@policybazaar.com or whatsapp at 9582253267 Along with the following details Total Experience Current CTC Expected CTC Notice Period Team Size Age Current Loc

ROLE PURPOSE & OBJECTIVE Responsible for overseeing the end-to-end management of third-party vendors executing outbound calling functions such as welcome calling and banking product cross-sell. Responsible for performance management, dialer strategy, data optimization, compliance, hiring alignment, invoice validation, and contract governance. Provide expertise in contact center operations, dialer, campaign analytics, and commercial/vendor lifecycle management. Vendor Strategy & Relationship Management Act as the central liaison for all outsourced contact center vendors supporting outbound campaigns. Define SLAs, KPIs, and contractual deliverables; ensure vendor performance meets business targets. Conduct regular vendor reviews and governance meetings to monitor progress, resolve issues, and track continuous improvement. Collaborate with Procurement, Legal, and Compliance teams on onboarding new vendors, due diligence, and vendor lifecycle management Operational Oversight Outbound Campaigns Manage and optimize day-to-day operations across welcome calling and multiple banking product cross-sell programs. Ensure achievement of key performance indicators such as contact %, sales conversion, AHT, and occupancy. Drive calling strategy across different campaigns, based on product priority, lead scoring, and customer segmentation. Align vendor capacities to business volumes, ensuring SLAs are consistently met. Dialer & Calling Strategy Management Own dialer logic and configuration (predictive, progressive, preview) to ensure high efficiency and minimal drop rate. Work with dialer teams to manage retry logic, lead recycling, list loading, and time-band strategy. Analyze dialer metrics to continuously improve campaign performance connect %, RPC (Right Party Connect), and penetration rate Data Management & Campaign Analytics Oversee lead allocation strategy and campaign data flow between internal systems and vendors. Analyze daily, weekly, and monthly campaign performance to identify improvement areas in contact rate, conversion %, and sales funnel movement. Recommend actionable strategies to improve penetration such as better call timing, prioritization models, or targeting rules. Track lead aging, disposition quality, and list utilization metrics to minimize waste and maximize ROI Hiring Alignment & Workforce Planning Align vendor hiring plans with projected campaign requirements and ensure timely resource onboarding. Review hiring profiles, support in joint interviews (where required), and validate skill readiness of vendor staff. Ensure optimal headcount planning and bench readiness at vendor end to avoid performance gaps Invoice Validation & Commercial Management Verify monthly vendor invoices against agreed output KPIs, calling volume, and performance benchmarks. Coordinate with Finance and Vendor SPOCs for timely invoice processing, deductions, and escalations. Maintain accurate documentation of commercials, volume commitments, and rate card terms Contract Management & Compliance Oversee complete vendor contract lifecycle including renewals, amendments, penalty clauses, and exit terms. Ensure 100% adherence to regulatory guidelines (TRAI, RBI, internal audits) and contractual obligations. Maintain documentation of call scripts, campaign approvals, and vendor communication trails for audit readiness.

Dear Candidate, Greetings from Baroda Global Shared Services Limited!! (BGSSL) (A wholly owned subsidiary by Bank Of Baroda) Job responsibilities Role & responsibilities Dialer Operations Management Dialing Strategy and Optimization Campaign Management Compliance and Regulatory Adherence Dialer System Administration Vendor Management Continuous process improvement SIM/SIP Management Desired candidate profile Should have atleast 1-3 years of experience as Dialer in BPO setup Experience in ConVox will be preferable Well-versed SIP line management Well-versed with Campaign management Proactive approach Problem-solving skills Immediate joiner Ready to relocate to Vadodara (GJ) and Work From Office Interested candidates can mail their updated resume to below email IDs: harshavardhan.date@bgss.in & kapil.gautam@bgss.in For any queries, do contact us: 0265 - 2611804 / 06 Job location Baroda Global Shared Services Ltd. 4th Floor, Indra Complex, Near Spandan Circle, Sindhwai Mata Road, Manjalpur, Vadodara (GJ) Regards, HR Team - BGSSL

Role & responsibilities Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high customer experience with minimum complaints Provide timely communication regarding forecasting and planning of manpower and other infrastructure Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition Align efforts to mentor and groom talent at levels below Drive performance management Conduct periodic performance reviews of direct reports and levels below through effective feedback Preferred candidate profile 1) Experienced In Tele Collection Only Collections, Min 9-15 yr Experience. 2) Ability to handle large Manpower and Manage Entire North Location with Large Portfolio Size. of Tele Collection Portfolio Size. 3) Self Motivated and data Driven Strategy. 4) Dialer Management & Team handle. 3) Self Motivated and data Driven Strategy, Roaster Management. 6) Based out of Delhi NCR Only or Preferred to relocate to the Job Location.

Roles and Responsibilities Manage a team of collection agents to achieve daily targets. Oversee dialer management, ensuring efficient use of resources and meeting performance metrics. Handle banking collections through various channels (phone calls, emails, etc.). Monitor and analyze team performance to identify areas for improvement. Ensure compliance with regulatory requirements and internal policies.

Exciting Opportunity: Dialer / MIS & Sales - Team Leader Location: 11th Floor, Crescent 3, PRESTIGE SHANTINIKETAN, ITPL Main Road, Whitefield Office Timing: 9:30 AM - 6:30 PM Weekends Off: 2nd & 4th Saturday Off + All Sundays Off! No Field Sales, No Rotational Shifts If you're looking for a stable, rewarding career with great work-life balance , weve got the perfect role for you! Role & Salary Details: MIS & Dialer Expert Up to 35,000/month (Minimum 6 years of experience) Team Leader (Sales) – Up to 33,000/month (Minimum 5 years of experience) What We’re Looking For: Strong analytical & reporting skills Excellent communication & leadership abilities Experience in managing dialer operations Proven success in sales & team management Why Join Us? Competitive salary & growth opportunities A dynamic work environment with supportive leadership Fixed work hours & guaranteed work-life balance If you’ve got the skills, the drive, and the experience , we’d love to hear from you! Please call to - Peter Armas - +91-8790816328 or email to Panthiv.Joshi@teleperformancedibs.com Rituraj.Mehta2@teleperformance.com Apply now and take the next big step in your career!

Division: Lead Management System Designation: Dialer Officer Location: Ghansoli (Mahape- Navi Mumbai) Experience: 4-7 years Other Benefits: Incentives + Annual Bonus + Medical benefits. ROLES & RESPONSIBILITIES: Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters. Implement a comprehensive dialing strategy based on analytics which encompasses manual, preview and predictive dialing campaigns in combination with attended messaging and blast campaigns. Develop, analyze and distribute agent statistics and identify trends to help determine the need for strategy changes and/or training Optimize daily performance on the Dial Connection Telephony platforms and ensures appropriate staffing levels are in place to meet and exceed the necessary inbound and outbound call/contact volume Responsible for day-to-day administration and monitoring of predictive dialer system including design, build and maintenance of campaigns, calling lists, filters, reports and list strategies Manage dialer performance metrics to world class standards including service levels, occupancy and call routing to ensure KPI's are surpassed Executing dialer strategy for multiple departments Manage daily campaign strategies and campaign loads are penetrated efficiently and effectively including left messages via human or virtual Responsible for development, testing, implementation and production of daily business reporting Completes regular Quality Assurance monitoring of the dialer systems and processes Ensure State/Country compliance requirements Functions as primary point of contact to dialer strategies (sales) and advocate for team strategic insight, results and makes recommendation for process/system changes Identifying and implementing process improvements. Effective communication verbal and written skills, excellent time management and organizational skills, attention to detail and problem-solving skills and demonstrated analytical competencies Education and Experience: Minimum 4 years previous experience in a high-volume contact center while possessing the ability to handle multiple priorities and projects simultaneously Technically competent on the Dial Connection systems and involve in CRM integration with dialer system. Will be able to drive the shift alone and will be able guide subordinates in require situation. Technically strong and will be able to manage PAN INDIA dialer operations. Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, supervisors, subject matter experts, and application users Communicate and collaborate with developers and subject matter experts to establish the technical and functional requirements for new contact center and marketing driven initiatives

Monitor and Manage dialer operations to maximize agent productivity Ensure timely and effective calling efforts Track team performance and prepare daily/weekly reports Supervise and guide a team of collections

The WFM Manager will be responsible for the overall management of the day to day operations for the Workforce Management team which includes, but is not limited to, planning, forecasting scheduling, capacity planning, dialer management, lists management, KPIs and SLAs adherence. The Workforce Associates are in charge of staffing, scheduling and reporting performance for the call centers. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work. Job Duties: Handle complete suite of workforce and real time services (forecasting, resource planning, scheduling, dialer management and real time adherence) for operations and clients. Ensure key performance metrics and requirements for the dialer operations (including in call %, wait %, wrap up%, etc) are met. Deploy campaign segmentation based on strategies provided by the Operations team. Provide feedback and recommendations as necessary. Needs to actively participate in the planning and implementation activities of new LOBs and monitor and manage dynamic customer demand patterns and agent availability. Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call abandon percentages. Respond to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work Provide scheduled reporting, including hourly, daily, weekly, and monthly reporting, to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc. Act as liaison between Call Center Operations and IT and outside vendors to call flow issues, call routing issues, reporting issues, and system issues in general according to the established escalation process. Act as interface between Call Center staff and Dialer. Monitor and maintain real-time adherence to ensure compliance with staffing capacities Coordinate IT and Analysts to ensure business goals are met with respect to staffing and performance. Load daily dialer list and ensure agreed upon dialer strategies are implemented. Produce on-demand reports as needed and assigned by workforce management lead and/or supervisor.

Supervise, guide, and mentor a team of debt collection agents, Assign daily tasks, targets, and accounts to team members. Team Leader Debt Collection Agents Experience: Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader role Education: Graduate in any discipline + DRA Certificate compulsory Technical Skills: Proficient in Excel for reporting and analysis. Strong knowledge of CRM systems and dialer management. Key Responsibilities: 1. Team Management: Supervise, guide, and mentor a team of debt collection agents. Monitor performance and ensure agents meet or exceed collection targets Assign daily tasks, targets, and accounts to team members. 2. Performance Monitoring: Track and analyze agent productivity, connect rates, and recovery performance. Conduct regular one-on-one and team meetings to review progress and provide feedback. 3.Customer Interaction Oversight: Handle escalated customer interactions and disputes professionally. Ensure agents adhere to compliance, quality, and ethical standards during communication. 4. Training & Development: Provide training on negotiation skills, CRM usage, and debt collection best practices "Keep the team updated on product changes, collection strategies, and regulatory requirements." 5. Reporting: Generate and present daily, weekly, and monthly performance reports to the management Maintain records of delinquent accounts and follow-ups through CRM tools 6. Collaboration: Work closely with the legal, compliance, and field teams to resolve complex cases. Coordinate with other departments for payment reconciliations and customer queries. Key Skills and Requirements: Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader role Graduate in any discipline + DRA Certificate compulsory Technical Skills: Proficient in Excel for reporting and analysis Strong knowledge of CRM systems and dialer management. Work Ethic: Highly organized, target-driven, and focused on continuous improvement Location: Marol, Andheri East

Role & responsibilities Manage outbound call center dialer functionality end to end Real time manage the dialer application for upload of database Monitor and churn the database tables as per the connectivity delivered in a specific campaign Control Idle time and call drop offs by understanding Pacing ratios Responsible to manage telecom lines recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees Interact with the Core Dialer Partner on new implementations Interact with Bank IT team to resolve any local issues / concerns Conduct regular health Checks / Audits to check the functioning and efficiency of the Dialer Operations Ensure timely planning / backup at the time of outages Secondary Responsibilities Skilled to review the dialer performance and share the output or recommend changes which are required to better the application performance Innovative on using the dialer features to ensure higher connectivity Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected Key Success Metrics : Number of dial out Daily/Weekly/Monthly Connects Ensuring stability of dialer application Telecom lines performance management Real time monitoring and reducing idle time

Role & responsibilities 1.Manage & motivate team of 200 operators & 10 TLs. 2.Manage the Collection process for assigned campaign(s)/Portfolio(s) 3.Ensure delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition, Shrinkage, roster management. 9.Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Collections, Team Management Skills, Process Management, Rostering, Attrition Management, Shrinkage Control. Multiple Language Preferred ;- English, Tamil, Kannada, Hindi

We are actively hiring for TEAM LEADER!!! Designation- Team Leader Location- Thane Shift - Fixed Day Shift with rotational weekoffs Requirements- - Need Good Communication Skills - Relevant BPO and collection experience. - Knowledge about Team leader Metrix Interested candidates can connect for further details on - Sonal Khanna- 9987939754

Key functions will be: • To Handle minimum of 3 - 5 team leaders with their team • To achieve collection targets of the Respective portfolios assigned. • Co-ordinate with bank team with respect to day to day operations. • Continuously monitoring Tele-calling teams performance, suggest and implement Strategies to enhance productivity. • Responsible for managing attrition across assigned teams. • Responsible for smooth flow of process relating to collections. • Prepare and publish report on daily team performance. KEY RESPONSIBILITIES • Team Handling, Target Achievement. • Suggest and Implement Strategies to enhance productivity. SKILLS / COMPETENCIES REQUIRED • Graduate • 4-6 yrs experience in collection and team handling. • Good communication and pleasing personality. • High level of Self Drive/Enthusiasm.

Team Management: Provide leadership, guidance, and coaching to a team of customer service representatives. Performance Monitoring: Monitor team performance closely to ensure individual and team targets are met or exceeded. Training and Development: Conduct regular training sessions to enhance the skills and knowledge of team members. Quality Assurance: Ensure adherence to quality standards and procedures by conducting regular quality checks and providing feedback to team members. Issue Resolution: Address escalated customer issues and complaints in a timely and effective manner. Reporting: Generate and analyse performance reports to identify trends, areas for improvement, and best practices. Process Improvement: Continuously review and refine processes to optimize efficiency and effectiveness. Team Motivation: Foster a positive and collaborative work environment to motivate team members and promote employee engagement. Communication: Maintain open and transparent communication channels within the team and with other departments. Client Relationship: Build and maintain strong relationships with clients by understanding their needs and ensuring their expectations are met. Email: Krsha.Satish@digitide.com P.No: 8977713990