Posted:1 month ago|
Platform:
Work from Office
Full Time
About the Job Skills Team Leadership Customer Service Problem Management Technical Troubleshooting ITIL Framework Communication Skills Hardware Support Software Installation Ensuring all call get registered in Service Desk. Call dispatching to respective team. Maintaining the call track & TAT Follow up with respective user / engineer for call closer. L2 level Troubleshooting Vendor Management for Warranty as well as AMC assets in the support OS image end to end testing for new deployment with all components Call Management SLA Management User Management 2nd Level troubleshooting Resource management on site Vendor Management Reports - Daily/Weekly/Monthly Coordination between the departments for various internal projects
Precision Infomatic (m)
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