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0.0 - 2.0 years

0 - 2 Lacs

Chennai

Work from Office

Job Description Role :- Desktop Support L1 Location :- Chennai(Mogapair) Notice Period:- Immediate Joiners Only Shift timings and working days :- General Shift Communication:- Good comm skills OnlyMale Candidates L1 Desktop Support: Qualifications: Education: Any Graduation Experience: Minimum of 0.8-2 years of experience in desktop support or a similar role. Experience with Windows operating systems (Windows 10/11), , and common business software (Office 365, email clients, etc.). Familiarity with hardware troubleshooting and repair, including desktops, laptops, and peripheral devices. Experience with remote desktop support tools and IT helpdesk ticketing systems. Skills: Strong problem-solving and troubleshooting abilities. Excellent communication skills and the ability to explain technical issues to non-technical users. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Basic understanding of networking principles (TCP/IP, DNS, DHCP) is a plus. Personal Attributes: Customer-oriented with a focus on delivering high-quality support. Proactive, with a willingness to learn and adapt to new technologies. Meenakshi Sakthivel- Team Lead(TA) Everest Consulting Group India Private Limited Web: hhtp://www.Everestconsultiing.net Email: Jayanthi@everestconsulting.in Address: New No.21 Old No 11, Chandrasekaran Street, RA Puram, Mandaveli, Chennai 600028

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4.0 - 9.0 years

5 - 9 Lacs

Gurugram

Remote

Job Description Job Description: End Point Management Engineer As an End Point Management Engineer, you will serve as the first point of contact for customers seeking technical assistance. Your role will encompass troubleshooting a wide range of technical issues, particularly those related to Microsoft 365 (M365), providing desktop and application support, managing escalated issues, and coordinating with vendors. You will also handle users onboarding and off boarding, as well as laptop/desktop hardware issues. Experience in supporting US-based clients is a key requirement. Key Responsibilities: Incident Management: Receive and log incoming support requests via phone, email, or ticketing system. Prioritize and categorise incidents based on severity and impact. Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure. Escalate unresolved issues to higher-level support teams or vendors as needed. Document incident resolution steps and knowledge base articles for future reference. Problem Management: Identify and analyse recurring incidents to determine root causes. Implement preventive measures to minimize future occurrences of similar issues. Develop and maintain technical documentation and procedures. Customer Service: Provide excellent customer service by communicating clearly and effectively with end-users. Maintain a positive and professional attitude, even under pressure. Keep end-users informed about incident status and resolution progress. System Administration: Provide smart hand support whenever possible or coordinate with appropriate personnel for assistance. Perform troubleshooting using diagnostic techniques and relevant questions to resolve customer issues. Troubleshoot Wired, Wireless, and VPN Networks, Active Directory, Office applications, and Microsoft 365 components (e.g., SharePoint, Teams, OneDrive, Exchange). Provide desktop support to end users, including MS Outlook, M365 applications, network/local printers, backups, and desktop/laptop troubleshooting. Install and troubleshoot Desktop/Laptop Operating Systems and resolve hardware issues. Manage user onboarding and off boarding processes, including account setup and deactivation. Offer application support to end users on various software applications, particularly within the M365 suite. Manage data backups for all users. Qualifications: Bachelor's degree in computer science, Information Technology, or a related field. ITIL qualification is preferable but not essential. IT certifications (e.g., MCP, CompTIA A+, Network+, Security+) are desirable. Experience with ServiceNow, ManageEngine, or other ITSM tools is desirable. Strong knowledge of Active Directory, DHCP, DNS, Windows Server concepts, and Microsoft 365 (including SharePoint, Teams, OneDrive, and Exchange). Proven experience as a help desk technician or in End User Computing Domain as a customer support role (2+ years of experience required). Tech-savvy with working knowledge of office automation products, databases, and remote control. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues effectively. Proficiency in English with excellent verbal and written communication skills. Strong customer-oriented mindset and problem-solving skills. Must be willing to work in 24x7 environment, primarily during UK and US business hours If you are a passionate and dedicated individual with a strong technical background, we encourage you to apply for this exciting opportunity.

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2.0 - 7.0 years

0 - 0 Lacs

mumbai city

On-site

Position Overview We are seeking a dedicated and skilled Desktop Support professional to join our dynamic team in Mumbai City. As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will be responsible for providing exceptional support to our users, troubleshooting issues, and maintaining a high level of service quality. This is a full-time position with a rotating schedule, offering an annual salary of 3,00,000. We have 4 positions available for candidates with 2 to 7 years of relevant experience. Key Responsibilities Provide first-line support for desktop-related issues, ensuring timely resolution and minimal disruption to users. Troubleshoot and resolve hardware and software problems, including operating systems and connectivity issues. Manage and maintain user accounts in Active Directory, ensuring proper access and security protocols are followed. Assist with the onboarding process for new employees, including setting up workstations and configuring Outlook. Utilize ticketing systems to track and manage support requests, ensuring adherence to Service Level Agreements (SLAs). Conduct asset management tasks, including inventory tracking and equipment allocation. Communicate effectively with users to understand their needs and provide appropriate solutions. Document processes and create user guides to enhance the support experience. Qualifications The ideal candidate will possess the following qualifications: Proven experience in desktop support or a related field, with a minimum of 2 years and a maximum of 7 years of relevant experience. Strong communication skills, both verbal and written, to effectively interact with users and team members. In-depth knowledge of operating systems (Windows, macOS, etc.) and common desktop applications. Experience with connectivity troubleshooting, including network issues and VPN configurations. Familiarity with ticketing systems and the ability to manage multiple requests simultaneously. Understanding of asset management principles and practices. Experience with Active Directory for user account management. Ability to work independently and as part of a team in a fast-paced environment. If you are passionate about technology and providing excellent support, we encourage you to apply for this exciting opportunity. Join us in making a difference in our organization and enhancing the user experience!

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2.0 - 5.0 years

2 - 4 Lacs

Bengaluru

Remote

Ensure each journey commences at the appointed time. Prepare daily reports such as OTA, OTD, No show, Adhoc, Occupancy, Compliance, Plan vs. Actual, billing. Ensure all staff who are on the staff list provided by the Client for that shift are picked up. Immediate attention towards employees queries. Ensure Woman employee safe reach home confirmation. Ensure that only staff listed on the roster sheet are picked up. In cases where other staff require pick that approval is received from Transport before pick up. Report cases of speeding and other incidents that occur during the shift to Transport Help Desk. Fill all balance columns of the logbook upon arrival at the Clients site. Hand over the completed trip report to the next shift Transport Executive. Control vendor supervisors and drivers Regular briefing with Drivers and supervisor. Record all the incidents and immediately report to Transport Manager. Get thorough knowledge about Transport Technology. Woman users details should not share with drivers at any point in time. Ensure E-Trip sheets in all the trips for all routes operated. Shift Registers for Transport Security, Vendors and DriversShift RostersClient SatisfactionClosure of transportation helpdesk priority and ad hoc calls Remote Bengaluru, KA

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1.0 - 5.0 years

0 - 3 Lacs

Guwahati, Hyderabad, Bengaluru

Work from Office

Role & responsibilities Provide outside support to Retail Outlets for all IT calls ( Must have Knowledge on PC, printers & basic knowledge of networking , networking equipment). Coordinate with the Regional Coordinator for tasks and activities to be performed. Perform Periodic Preventive Maintenance activities. Get sign offs for activities performed from Store Manager, State IT team and send reports to Retail Helpdesk. Coordinate with Retail Helpdesk for ticket status and call closure. Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required. Coordinate with MSL logistics for spares availability. Perform initial physical inventory verification and asset tagging and submit reports. Carry out IMAC activity. Rollout activity. 50%-70% traveling will be there to cater services. Experience in Hardware & networking. Preferred candidate profile Need to visit multiple stores in all areas. Rotational Week off / No Fixed Sunday off. Bike Mandate. Working on National Holidays against which you shall be eligible for double pay. Public holiday will be working against which compensatory off will be provided.

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0.0 years

2 - 3 Lacs

Chennai

Work from Office

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch can apply Male candidates only Basic server Knowledge Hardware and Networking Troubleshooting Microsoft outlook

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2.0 - 4.0 years

1 - 3 Lacs

Bangalore Rural, Bengaluru

Work from Office

Work mode–6 days/week, rotational shift, Work from office .Troubleshooting & fixing desktop / laptop OS, e-mail client Creating OS images to reduce OS deployment time. Mentoring L1 teams unresolved issues. Problem determination &resolution within SLA Required Candidate profile Location – Bangalore Exp-2+years NP-1 month Any Queries- kanchan@peshr.com/9867762401

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1.0 - 6.0 years

1 - 3 Lacs

Hyderabad, Bangalore Rural, Chennai

Work from Office

Role & responsibilities • Provide outside support to Retail Outlets for all IT calls ( Must have Knowledge on PC, printers & basic knowledge of networking , networking equipment). • Coordinate with the Regional Coordinator for tasks and activities to be performed. • Perform Periodic Preventive Maintenance activities. • Get sign offs for activities performed from Store Manager, State IT team and send reports to Retail Helpdesk. • Coordinate with Retail Helpdesk for ticket status and call closure. • Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required. • Coordinate with MSL logistics for spares availability. • Perform initial physical inventory verification and asset tagging and submit reports. • Carry out IMAC activity. • Rollout activity. • 50%-70% traveling will be there to cater services. • Experience in Hardware & networking.

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1.0 - 6.0 years

1 - 3 Lacs

Pune, Lucknow, Mumbai (All Areas)

Work from Office

Role & responsibilities • Provide outside support to Retail Outlets for all IT calls ( Must have Knowledge on PC, printers & basic knowledge of networking , networking equipment). • Coordinate with the Regional Coordinator for tasks and activities to be performed. • Perform Periodic Preventive Maintenance activities. • Get sign offs for activities performed from Store Manager, State IT team and send reports to Retail Helpdesk. • Coordinate with Retail Helpdesk for ticket status and call closure. • Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required. • Coordinate with MSL logistics for spares availability. • Perform initial physical inventory verification and asset tagging and submit reports. • Carry out IMAC activity. • Rollout activity. • 50%-70% traveling will be there to cater services. • Experience in Hardware & networking.

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1.0 - 5.0 years

2 - 5 Lacs

Gurugram

Work from Office

Hiring for Technical Process Work Location- Gurgaon Qualification- Any UG with 6 month /graduate with1 year experience can apply Shift Hour- 24x7 (5days a week 2 day rotational offs) call/ WhatsApp Anisha- 8287300257

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0.0 years

0 - 0 Lacs

Anand, Vadodara

Work from Office

Key Responsibilities:IT Support & Troubleshooting: Assist in diagnosing and resolving IT-related issues for end-users, including hardware malfunctions, software errors, and network connectivity problems. Provide first-level support for commonly used applications such as Microsoft 365, VPN, and remote desktop tools. Document, escalate, and track IT incidents through the Service Management, ensuring timely resolution. User Onboarding & Access Management: Support IT onboarding for new employees by setting up Active Directory accounts, Office 365 profiles, and other enterprise applications. Assist in managing user permissions, email configurations, and software access based on role-specific requirements. System & Infrastructure Support: Gain hands-on experience with Virtual Desktop assignments, ensuring smooth provisioning and troubleshooting performance issues. Assist in monitoring and maintaining IT infrastructure, including desktops, laptops, printers, and network devices. Support IT security initiatives, including endpoint protection, system updates, and compliance checks. IT Asset & Inventory Management: Assist in tracking and managing IT assets, including hardware allocation, software licensing, and maintaining inventory records. Support procurement and deployment processes for new IT equipment and ensure proper asset tagging and documentation. Help coordinate repairs, upgrades, and maintenance activities with vendors and internal teams. Collaboration on IT Projects & Process Improvements: Work alongside senior IT team members on infrastructure upgrades, security enhancements, and process automation initiatives. Participate in IT-related audits, risk assessments, and policy reviews to strengthen security and compliance measures. Identify areas for improvement in IT support processes and contribute to efficiency-driven solutions. IT Documentation & Knowledge Base: Contribute to IT documentation by updating knowledge base articles, troubleshooting guides, and process manuals. Maintain accurate records of IT incidents, resolutions, and best practices for future reference. Assist in user training sessions on basic IT policies, security awareness, and self-service troubleshooting techniques. Exposure to IT Service Management (ITSM): Learn to manage IT service requests, incidents, and change requests through Service Management. Assist in categorizing and prioritizing tickets to ensure prompt resolution and minimal downtime for users. Gain experience in IT governance frameworks and industry best practices for service management.

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0.0 - 2.0 years

1 - 4 Lacs

Kolkata, Chennai, Bengaluru

Work from Office

Roles and Responsibilities Hiring Fresher/ Exp Graduates Role - Analyst Backend Process Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Transaction processing and Data Entry of customer details. Research and resolve like kind Quality replacements Provide Quick and effective resolution to customer's queries Desired Candidate Profile Good analytical and problem solving skills. Freshers can apply Prior experience in Banking and/or Insurance industry or crafting global solutions will be preferred. Ability to balance team and client discussions and to communicate verbally and through emails with businesses. Perks and Benefits International Domestic Call Centre Email/Chat/Voice Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

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0.0 - 2.0 years

1 - 4 Lacs

Gurugram, Raipur, Mumbai (All Areas)

Work from Office

Roles and Responsibilities Hiring Fresher/ Exp Graduates Role - Analyst Backend Process Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Transaction processing and Data Entry of customer details. Research and resolve like kind Quality replacements Provide Quick and effective resolution to customer's queries Desired Candidate Profile Good analytical and problem solving skills. Freshers can apply Prior experience in Banking and/or Insurance industry or crafting global solutions will be preferred. Ability to balance team and client discussions and to communicate verbally and through emails with businesses. Perks and Benefits International Domestic Call Centre Email/Chat/Voice Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

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0.0 - 2.0 years

1 - 4 Lacs

Mohali, Chandigarh, Panchkula

Work from Office

Roles and Responsibilities Hiring Fresher/ Exp Graduates Role - Analyst Backend Process Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Transaction processing and Data Entry of customer details. Research and resolve like kind Quality replacements Provide Quick and effective resolution to customer's queries Desired Candidate Profile Good analytical and problem solving skills. Freshers can apply Prior experience in Banking and/or Insurance industry or crafting global solutions will be preferred. Ability to balance team and client discussions and to communicate verbally and through emails with businesses. Perks and Benefits International Domestic Call Centre Email/Chat/Voice Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

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6.0 - 11.0 years

15 - 25 Lacs

Pune, Jaipur, Delhi / NCR

Hybrid

Endpoint SCCM Administration Manage testing activates for workstations, laptops, VMs Configuration of WDS, configuration PXE, configuring VM build environment Required Candidate profile ideally, the candidate would be Tanium certified or have extensive hands-on experience. Proven Level 3 support Strong PowerShell Solid experience with Windows OS imaging using MDT, SCCM, or Autopilot.

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1.0 - 5.0 years

1 - 2 Lacs

Jhajjar

Work from Office

Job Description: We are seeking a Desktop Support Engineer to provide technical support for end-users, including troubleshooting hardware, software, network, and printer issues. Key Responsibilities: Provide desktop, laptop, printer, and peripheral support. Resolve hardware/software issues for Windows Manage user accounts via Active Directory. Handle service desk tickets and ensure timely resolution. Maintain customer satisfaction through clear communication. Interested candidate can share their CV at Srabani.Karmakar@teamcomputers.com or WhatsApp at 9289088151

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5.0 - 10.0 years

8 - 13 Lacs

Bengaluru

Work from Office

WHAT THE ROLE OFFERS: Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution) Validates technical information, sets fair expectations and disseminates information as needed Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly) Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex/escalated Customer issues Ability to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situations Systematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issues Support business needs via taking-up On-Call responsibilities during weekends and/or public holidays (as and when need arises) Create knowledge base (where nonexistent) and refine existing knowledge base content to keep it up to date/relevant; may perform senior or expert level tasks for assigned products and skills; prepares white papers for other TSSs and/or customers regarding technical solutions As a 24 x 7 x 365 organization, MUST BE willing to work in shifts. What it takes: Possesses extensive knowledge in Documentum D2 Thrive & excel in a high-pressure, time sensitive enterprise environment Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills) Excellent Analytical & Technical Troubleshooting skills Fair understanding of OpenText product portfolio and their value proposition to the customer. Good knowledge on both Windows and Linux Operating system environments Excellent understanding on RDBMS (Oracle, SQLServer and Postgres) Basic understanding of Core java program Knowledge on Documentum clients like webtop, DA are added advantage. Bachelors (BE) / Masters Degree (MCA) with 5+ years of experience.

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6.0 - 8.0 years

11 - 20 Lacs

Hyderabad

Work from Office

Provide advanced technical support, troubleshooting, and resolution of complex hardware, software, and network issues escalated from L1 support. Design, implement, and maintain data center hardware infrastructure to ensure high availability, performance, and efficiency. Install, upgrade, and troubleshoot IT systems including desktops, servers, network devices, and software applications. Manage and monitor IT infrastructure including LAN, WAN, wireless networks, and endpoint devices. Deliver technical assistance to end users, ensuring minimal downtime and fast issue resolution. Perform preventive maintenance, apply system updates, and ensure compliance with IT security policies. Continuously improve IT processes, explore automation opportunities, and maintain strong documentation. Role & responsibilities 1. Technical Support & Troubleshooting: Resolve escalated tickets and complex technical issues involving software, hardware, and network related. Research, identify, and implement approrpiate solutions towards software and hardware-related problems. Install, configure, and manage software, hardware, and system updates to ensure efficient system performance. Technical knowledge on M365 products like MS-Teams, SharePoint, OneNote, MS-Outlook,... 2. Infrastructure & System Management: Maintain internal IT infrastructure, including desktops, laptops, routers, switches, printers, telephone systems, and servers. Provide support for LAN, WAN, and network segments to ensure seamless connectivity at DC and corporate office premesis. Deliver Data Center infrastructure support, including rack management, cabling, hardware troubleshooting, and overall DC operational oversee. 3. Incident & Problem Management: Lead the resolution of critical and high-priority incident ITSM tickets which are impacting business operations. Create Root Cause Analysis (RCA) for recurring incidents and implement preventive measures to avoid the reoccuring the incidents. Manage patching, vulnerability remediation, and system upgrades in compliance with organizational standard policies. 4. Service Delivery & ITSM Management: Oversee and ensure the end-to-end availability of IT services as per the organisational's service catalogue. Identify and document multi-partner involvement scenarios for Service Requests or Incidents. Develop, create template and work instructions across technical teams, ensuring task ownership, clear timelines, and SLA guidelines. Monitor ITSM ticket flows, maintain proper ownership, and publish operational reports for proper tickets management. Re-open and manage tickets as necessary towards the escalations and ensure timely resolution with respective stakeholders. 5. Process Improvement & Automation: Define validation steps for task handovers between technical teams and set notifications for SLA breaches. Automate routine and repetitive tasks using scripting (PowerShell, Bash, etc.) to enhance operational efficiency. Continuously drive service improvements by optimizing ITSM tools and workflows. 6. Collaboration & Communication: Lead inter-departmental coordination for seamless execution of complex service requests and incidents. Ensure timely and effective communication with end users on service status and issue resolutions. Manage stakeholders effectively, ensuring services expectations, accountability, and service excellence. Communicate and co-ordinate with vendors/OEMs for their application related issues. 7. End-User Experience & Service Quality: Maintaine the end-user satisfaction with minimal manual intervention. Collaboration across teams to eliminate non-value-added activities and deliver efficient, seamless IT services. Preferred candidate profile 5-7 years of hands-on IT support and infrastructure experience. Strong expertise in Windows, Linux, and Mac OS environments. Proficient in Microsoft Office 365, Outlook, and other Microsoft productivity tools. Experience in Internet VPN implementation, troubleshooting, and problem resolution for remote connectivity. Working knowledge and hands-on experience with Proxy configuration and troubleshooting 1. Hands-on Experience: Proficient in managing and troubleshooting Windows, Linux, and Mac OS environments. 2. IT Hardware: Working knowledge of office automation products and computer peripherals such as printers and scanners. 3. Network Security: Familiar with network security best practices and anti-virus programs to ensure system safety and compliance. 4. Hardware/Software Expertise: Skilled in the installation, configuration, maintenance, and troubleshooting of both hardware and software systems. Skills: Excellent communication and interpersonal skills. Strong documentation and organizational skills. Scripting and automation skills (PowerShell, Bash). Understanding of ITIL framework and service management processes. Proficiency in managing Windows Server and Linux environments. Expertise in Windows/Linux/Apple OS based systems.

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1.0 - 6.0 years

3 - 3 Lacs

Gurugram

Work from Office

Hiring: International Voice Process Telecom Support (International BPO) Location: Gurugram (Work from Office) Shift Timings: Night Rotational Shifts (24x7) Working Days: 5 Days a Week | 2 Rotational Offs Transport: 2-Way Cab Facility Provided Joining: Only Immediate Joiners Will Be Considered Eligibility Criteria: Experience: Minimum 6 months in International Voice Customer Support Qualification (for experienced): Undergraduate or Graduate Graduate Freshers with excellent English communication skills are also eligible Key Skills Required: Tech Support and Inbound Call Management Strong understanding of CSAT, AHT, and other BPO performance metrics Excellent verbal communication in English Ability to perform under pressure and meet targets Salary: 3 to 3.36 LPA Contact for Further Details: HR Zanib : 9251688430

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3.0 - 6.0 years

4 - 7 Lacs

Mumbai

Work from Office

Life on the team Its an exciting opportunity for Technical Analyst role in Computacenters dynamic and rapidly expanding our Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What youll do Reliable operation of Ticket-, Ordering- and planning-Tools (SNOW, BMC Remedy, SAP-ERP, Blue Martini), based on training provided Quality check and processing of incoming requests and incidents/SWAP (e-mails, phones or any other agreed channel) via ticket tools according to agreed KPIs (SLA/OLA) based on predefined Standard Operating Procedures Ensure to keep the agreed KPIs (SLA/ OLA) Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements including device imaging, IMAC support. Knowledge of standard software: Windows, Office, O365, Google Suite Document and reports on work completed to ensure compliance with Company and Customer Procedures. Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met Maintain and improve customer satisfaction by providing consistent customer experience Monitor all tickets and assist with escalations in line with company processes to ensure customer demands are met Provide active assistance with Knowledge base maintenance and improvement Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization Manage incidents and request tickets via assigned queue in customers ITSM system (BMC Remedy) Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Maintain asset inventory in the client tool and documentation. What youll need Minimum 3+ years of relevant experience is required for Technical Analyst position Fluent in English and in any other relevant support language (if second language is required) Proven experience with Customer service and confidence in communication with internal and external customers Advanced understanding of IT support and IT Service Management Tools and SAP SLA and OLA orientated and can prioritize on urgency and requirements Experience of relevant business systems e.g. SAP, ITSM, SNOW Working knowledge of Windows, Office O365, Google Suite Good interpersonal, literacy and numeracy skills Works under supervision, team player, able to learn new tasks/areas quickly and willing to progress Able to follow instructions and procedures Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Demonstrates customer service abilities with Routine administrative skills Good communication skills Independent, result-oriented and structured work under pressure Analytical skills to analyze data India logistics management experience experienced with Delivery Challan and eWay bill generation for movement of goods Excellent coordinating skills with vendors About us With over 20,000 employees across the globe, we work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organizations, driving digital transformation, and enabling people and their businesses.

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15.0 - 20.0 years

5 - 9 Lacs

Hyderabad

Work from Office

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with the latest technologies and best practices.- Work in 24/7 mode including weekends.- Lead the Shift with incident handling.- Ensure the incidents are closed with in SLA's. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 2 years of experience in SAP Basis Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

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5.0 - 10.0 years

3 - 7 Lacs

Nagpur

Work from Office

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure effective communication within the team- Implement best practices for system maintenance- Conduct regular system audits for performance optimization Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration- Strong understanding of system monitoring and performance tuning- Experience in SAP system upgrades and patch applications- Knowledge of SAP security and authorization concepts- Hands-on experience in SAP system troubleshooting Additional Information:- The candidate should have a minimum of 5 years of experience in SAP Basis Administration- This position is based at our Nagpur office- A 15 years full-time education is required Qualification 15 years full time education

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7.0 - 12.0 years

3 - 7 Lacs

Bengaluru

Work from Office

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for system maintenance.- Conduct regular system audits for optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI S/4HANA Accounting.- Strong understanding of financial processes.- Experience in troubleshooting and resolving technical issues.- Knowledge of SAP modules integration.- Hands-on experience in system configuration and customization. Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP FI S/4HANA Accounting.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

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1.0 - 6.0 years

2 - 4 Lacs

Bengaluru

Work from Office

Hiring for CMM5 Level Org!!Desktop support L2, Outlook, O365 skills, MS Teams, bit locker, SCCM client, Antivirus Required Candidate profile Designation: Desktop Support Engineer L1 Location: Bangalore Experience: 3+ Years Contact: snehapawar@peshr.com/7021769496 Qualification:Graduate

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2.0 - 7.0 years

3 - 7 Lacs

Navi Mumbai, Mumbai (All Areas)

Work from Office

Awdiz Institute - Navi Mumbai's No. 1 Training Institute is hiring for Full time Hardware and Networking Trainer who will also be responsible as a Lab Admin creating real time lab scenarios and working on high end monoitoring and troubleshooting tools.. As a Networking and Hardware Trainer, you will be responsible for designing and delivering comprehensive training programs to students, focusing on networking fundamentals, hardware configuration, maintenance, troubleshooting, and best practices. The ideal candidate should have a strong background in networking and hardware technologies along with a passion for teaching and mentoring students. Role: Hardware and Networking Trainer, A+/N+ Trainer, CCNA Trainer, Server Trainer, MCSE Trainer, MCSA Trainer. Job Responsibility: The Trainer will be responsible for taking batches of Hardware Networking which includes A+, N+, OS Software Installations & troubleshooting, Windows and Linux Servers and CCNA Networking. Deliver the content of the structured program in an effective manner according to the lesson plans provided Keep a track of progress of the learners and submit timely information to the management when requested from time to time Developing questions for the purpose of Assignments, Practice Questions, and Test Papers Daily Practice Worksheets etc Complete documentation of program and ensuring the all assessment and training quality. Establish training modules and ensure the understanding of learners with case studies, assessments, and hands-on sessions. Required Key Skills: Have updated knowledge in IT tools and certifications such as A+, N+, and CCNA. MCSE, MCSA, or Linux. Relevant certification is a must. Deep understanding of networking protocols, Windows Server, TCP/IP model, LAN, WAN, Switching, Firewalls, VPNs, Routing, and other hardware and networking concepts. Ability to manage a variety of training formats and learner levels

Posted 2 weeks ago

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