IT Intern

Key Responsibilities:IT Support & Troubleshooting:

• Assist in diagnosing and resolving IT-related issues for end-users, including hardware malfunctions, software errors, and network connectivity problems.
• Provide first-level support for commonly used applications such as Microsoft 365, VPN, and remote desktop tools.
• Document, escalate, and track IT incidents through the Service Management, ensuring timely resolution.

User Onboarding & Access Management:

• Support IT onboarding for new employees by setting up Active Directory accounts, Office 365 profiles, and other enterprise applications.
• Assist in managing user permissions, email configurations, and software access based on role-specific requirements.

System & Infrastructure Support:

• Gain hands-on experience with Virtual Desktop assignments, ensuring smooth provisioning and troubleshooting performance issues.
• Assist in monitoring and maintaining IT infrastructure, including desktops, laptops, printers, and network devices.
• Support IT security initiatives, including endpoint protection, system updates, and compliance checks.

IT Asset & Inventory Management:

• Assist in tracking and managing IT assets, including hardware allocation, software licensing, and maintaining inventory records.
• Support procurement and deployment processes for new IT equipment and ensure proper asset tagging and documentation.
• Help coordinate repairs, upgrades, and maintenance activities with vendors and internal teams.

Collaboration on IT Projects & Process Improvements:

• Work alongside senior IT team members on infrastructure upgrades, security enhancements, and process automation initiatives.
• Participate in IT-related audits, risk assessments, and policy reviews to strengthen security and compliance measures.
• Identify areas for improvement in IT support processes and contribute to efficiency-driven solutions.

IT Documentation & Knowledge Base:

• Contribute to IT documentation by updating knowledge base articles, troubleshooting guides, and process manuals.
• Maintain accurate records of IT incidents, resolutions, and best practices for future reference.
• Assist in user training sessions on basic IT policies, security awareness, and self-service troubleshooting techniques.

Exposure to IT Service Management (ITSM):

• Learn to manage IT service requests, incidents, and change requests through Service Management.
• Assist in categorizing and prioritizing tickets to ensure prompt resolution and minimal downtime for users.
• Gain experience in IT governance frameworks and industry best practices for service management.