Desktop Support Engineer L2

0 years

2 - 3 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Troubleshooting & fixing desktop / laptop OS, e-mail client• Creating OS images to reduce the OS deployment time

  • Mentoring L1 teams unresolved issues.
  • Leading the L1 teams in absence of Team Leader
  • Ability to quickly analyse & diagnose technical problems
  • Problem determination and resolution within SLA's
  • Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
  • Patch management for desktops – ensure critical patches are updated on schedule
  • Ability to acquire; new skills & keep them updated
  • Proactive and clear communication skills

Job Type: Full-time

Pay: ₹21,000.00 - ₹25,000.00 per month

Shift:

  • Day shift

Work Days:

  • Monday to Friday
  • Weekend availability

Work Location: In person

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