Desktop Engineer

Key Responsibilities

• Provide technical support for desktop, laptop, printer, and peripheral hardware.
  
• Install, configure, and troubleshoot operating systems (Windows/Linux) and standard software.
  
• Perform routine maintenance and upgrades of systems.
  
• Manage user accounts, access, and permissions using Active Directory.
  
• Handle LAN/WAN support and basic network troubleshooting.
  
• Monitor and respond promptly to service desk tickets.
  
• Coordinate with vendors for hardware replacement/repairs.
  
• Ensure timely escalation and resolution of critical issues.
  

Required Skills

• Strong understanding of desktop and laptop hardware.
  
• Proficient in Windows 10/11 OS and Microsoft Office 365.
  
• Experience with antivirus, backup tools, and remote support software.
  
• Basic networking skills (IP addressing, routers, switches).
  
• Good verbal and written communication skills.
  
• Ability to document technical issues and resolutions clearly.
  

Eligibility

• 2 to 5 years of relevant desktop support or IT helpdesk experience.
  
• Diploma/Graduate in Computer Science, IT, or related field.
  
• Certifications like CompTIA A+, N+, or MCP are a plus.
  

Other Details

• Immediate joiners preferred.
  
• Willingness to travel within city offices if required.
  
• Must be comfortable with rotational shifts (if applicable).