Department Manager - Electronic city, Bangalore

Job Purpose Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities * Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy. * Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews. * Address field requirements with well-thought-out solutions to consistently meet department targets. * Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance. * Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department. * Analyze store sales performance and take necessary actions to meet objectives. * Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the company’s vision and values. * Set clear performance goals, track progress, provide feedback, and address performance issues promptly. * Identify and develop successors for critical positions within the department. * Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits. * Engage with customers to gather feedback on service and processes, continuously improving based on their input. * Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity. Key Performance Indicators * Gross Margin, SOH * Segment & Brand mix * Discount Management * Brand share * Finance- Paper/card VM Implementation * Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL. * Customer Experience - VOC - Participation, score, SQA, complaints, People Management. * Business Acumen -Profitability, Competition. * Jio Business - Activations, Recharges, CAF Rejections Job Requirements 1. Functional Competencies * Operational Effectiveness * Finance Management * Analysis and Problem Solving * Results Orientation 2. Behavioural Competencies * Self-Development * Emotional Intelligence * Customer Service Orientation * People Management * Communication * Teamwork and Collaboration Note: Need candidate who worked under retail company only. Do not apply without Degree completion certificate.