522 Delivery Operations Jobs

What You'll Do: Own KPIs NPS, CSAT, Productivity & SLA compliance Manage Branch P&L, engineer productivity, and efficiency Reduce manpower attrition & ensure effective team management Handle partner relationships and customer escalations Drive revenue through dealer visits & local network expansion Ensure strong customer satisfaction and partner performance

[{"Salary":null , "Remote_Job":false , "Posting_Title":"Senior Manager HR Operations (ITC Integrated Business Services)" , "ITC_Business":"Corporate" , "Is_Locked":false , "City":"Kolkata" , "Industry":"FMCG / Foods / Beverage" , "Function":"Human Resource","Job_Description":" Leadthe Service Delivery Operations of HR processes like Onboarding, Employee datamanagement, Offboarding, Transfers, Promotions, Confirmations, Reporting etc.for all divisions of ITC. Ensureadherence to customers primary requirements on timeliness i.e. meeting definedCustomer SLAs (Turnaround Time) and Accuracy of transactions. Playthe role of a process SME for pan-India HR Operations at ITC and exhibit end toend ownership and accountability for delivery of the above processes. Develop,guide and support the team of agents to execute HR operations activities inonboarding, employee data management, offboarding, transfers, promotions,confirmations, reporting etc. for all divisions of ITC. Review,monitor closure of customer tickets by agents as per the defined SLAs. Responsiblefor stakeholder management with the customer divisions and interface withcustomers regarding specific job tickets, issues, escalations etc. Identifyand lead Continuous Process Improvement initiatives to improve efficiencies ofHR processes, thereby delivering employee productivity at Shared Services. Responsiblefor ensuring customer and management reporting, proactive projection ofchallenges and probable solutions. Organizeand ensure implementation of knowledge management both within the team andcross teams. Ensureavailability and updating of all required documentation i.e. SOPs/ DTPs to befollowed by the process agents Requirements Rich experienceof 10+ years in HR Operations domain Leading deliveryteams in HR Operations MBA (HR)preferred Experience in HR technology like Success Factors

Skill required: Marketing Operations - Digital Project Management Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design. Overseeing the planning, execution, and delivery of projects that primarily rely on digital tools and technologies. It encompasses managing tasks, resources, timelines, and communication channels to ensure successful project outcomes in the digital realm. Handle administrative tasks related to branding and marketing operationsExperience working with branding or creative teams. Exposure to content management systems (CMS), social media tools, or project management platforms like Trello, Asana, or Monday.com.Certifications:Marketing certifications such as Google Analytics, HubSpot, or similar are advantageous.Attention to Detail:Ensures accuracy and thoroughness in all aspects of work. Communication:Demonstrates strong verbal and written communication skills; able to convey ideas clearly and effectively.Organization:Exhibits strong organizational skills, able to manage multiple tasks and priorities efficiently.Technical Proficiency:Skilled in using MS Office Suite and preferably Adobe Creative Suite; comfortable with CMS and social media tools. Team Collaboration:Works well with others, contributing to a positive team environment and supporting collective goals.Time Management:Capable of managing time effectively to meet deadlines and handle multiple tasks simultaneously.Initiative:Takes proactive steps to address tasks and challenges, displaying a willingness to go above and beyond. Adaptability:Adjusts to changing priorities and environments, maintaining effectiveness in different situations.Problem-Solving:Identifies issues and develops solutions, demonstrating critical thinking and resourcefulness.Creative Thinking:Brings innovative ideas to the table What are we looking for Support day-to-day operations of the brand and marketing team.Maintain and organize digital assets, including images, videos, and marketing collateral.Coordinate with internal departments and external vendors for marketing collateral, packaging, and promotional materials. Assist in the planning and execution of branding campaigns, events, and product launches.Ensure brand consistency across all internal and external communications.Track brand performance metrics and assist in preparing presentations and reports.Handle documentation, filing, and tracking of approvals for brand-related activities. Manage and update content on websites, social media platforms, and digital campaigns (if applicable).Schedule and coordinate meetings, reviews, and feedback loops for brand projects.Monitor and manage inventory of promotional items and brand materials. Support the branding and creative teams in executing marketing and branding initiatives.Prepare reports on branding and marketing activities, providing insights and recommendations for improvement.Support the management of content management systems (CMS) and social media tools.Conduct market research and analyze trends to support branding strategies. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsibilities:Empower resources who commits to Client Service Team/Service Delivery Team to work and agrees on deliverables, budget, schedule, dependencies, service levels, other required operating metrics and scopeAssign team resources to work on communicating allocated budget, schedule, macro approach and deliverablesEmpower to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with appropriate qualityManage resources to achieve these assignmentsa transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Track and create/provide team status using standard templates and actively participate in appropriate internal and external status meetingsMaintain teams work plan and/or annual plan (e.g. resource assignment changes, schedule changes, completion status etc.) Approve team members time sheets, identify source of any variances and drive plans to correct the sameIdentify and manage issues and risks and act as an escalation point within the teamWork with other delivery managers and project managers to ensure Client Service Team/Service Delivery Team understands their accountabilities towards delivery and to work across the teams as neededPlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.Process Compliance/Consistency, Quality, and Continuous ImprovementSchedule, assign and track signoffs for deliverables owned by the team and validate the participation of appropriate contributors to each deliverableValidate appropriate contributors have participated in the creation/review of each team deliverable according to standard methods and/or processesEnsure teams execute processes according to standard methods or approved processes and ensure deliverables are completed as required in a timely mannerServe as a peer or process reviewer as appropriate and participate in Capability Maturity Model Integration (CMMi) What are we looking for Process Capability DevelopmentServe as process expert/coach for the teams deliverablesDrive methods adoption and act as an expert on how to cost effectively deliver the Client Service Teams/Service Delivery Teams process and/or project requirements and deliverablesMonitor and analyze client and customer satisfaction through available escalation/complaint tools and survey results and ensure improvement initiatives are driven by client expectations and requirementsIdentify and implement productivity improvements, ensuring adherence to appropriate project gating and business case approval requirements. Team Finance and Resource Management Manage team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime etc. and escalate issues when required according to established practicesManage staffing assignments and role changesSupport recruiting and interviewing potential new team membersBalance workloads and skill sets across clients to support one-to-many delivery Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Now Hiring: Amazon Delivery Partner Be the Face of Fast! Location: [Ranchi Jharkhand] Job Type: Full-Time / Part-Time / Contract Earnings: 20,000 – 25,000 per month Start Immediately – No Experience Required! About the Role: Join one of the world’s most trusted logistics teams! As an Amazon Delivery Partner , you’ll be delivering smiles and essential packages to customers every day. Whether you're riding a bike, scooter, or van – you’ll play a key role in keeping Amazon's promise of fast, reliable delivery. What You’ll Do: Pick up packages from Amazon delivery stations Deliver to customers using the Amazon delivery app Follow route guidance for efficient deliveries Ensure timely, safe, and damage-free deliveries Maintain good communication and customer service Who You Are: Physically fit and enjoy working outdoors Have a valid driver’s license (2-wheeler or 4-wheeler) Own a smartphone (Android preferred) Own or lease a bike/scooter/van (preferred but not always required) Punctual, professional, and customer-focused Ready to hustle and earn on your schedule What We Offer: Competitive weekly payouts Flexible working hours – choose your shifts Performance incentives & fuel reimbursement Insurance coverage & safety support Growth opportunities within Amazon’s network Work with India’s leading delivery platform Why Amazon? Amazon isn’t just a place to deliver packages — it’s where hard work is recognized, and careers can grow. Be part of something big, and start earning from Day 1 . Ready to Ride? Apply Now! Contact us at: [9305794378,7209897126,9473017958]

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Oracle Utilities Work and Asset Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to ensure the effective delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. You will engage in strategic planning, problem-solving, and decision-making to drive project success and enhance operational efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate communication between stakeholders to ensure alignment on project objectives.- Monitor project progress and implement corrective actions as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Utilities Work and Asset Management.- Strong understanding of project management methodologies and frameworks.- Experience with risk management and mitigation strategies.- Ability to analyze project performance metrics and implement improvements.- Familiarity with stakeholder engagement and communication strategies. Additional Information:- The candidate should have minimum 12 years of experience in Oracle Utilities Work and Asset Management.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. What are we looking for Adaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Oracle Utilities Work and Asset Management Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the effective delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. You will engage in strategic planning, problem-solving, and decision-making to drive project success and enhance operational efficiency. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate communication and collaboration among diverse teams to ensure alignment on project objectives.- Mentor junior professionals, providing guidance and support to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Utilities Work and Asset Management.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and engagement strategies.- Ability to analyze complex data and provide actionable insights.- Proficient in risk management and mitigation strategies. Additional Information:- The candidate should have minimum 15 years of experience in Oracle Utilities Work and Asset Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program

Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature What are we looking for Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols.oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices. Roles and Responsibilities: Communication Skills: oExcellent verbal and written communication skills to convey information clearly and conciselyoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skills oAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices. oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:Analytical skills to identify issues, assess situations, and find practical solutions. Ability to think critically and make informed decisions under pressure.Performance Management:Skill in setting performance goals and monitoring team members progress. Capacity to provide constructive feedback and coach team members for improvement. Ability to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools. oProficiency in using software and systems necessary for team operations. oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:Capability to manage conflicts within the team and mediate disputes. Skill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:Openness to change and ability to adapt to evolving business requirements. Flexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management oStrong interpersonal skills to interact with clients and stakeholders. oAbility to understand client expectations and manage relationships effectively.Attention to Detail:Thoroughness in reviewing and validating work for accuracy and quality. oAbility to identify process gaps and areas for improvemen Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do The Service Delivery Operations Manager is responsible for leading & managing service delivery across the KYC team Responsible for delivery of productivity & quality results, while ensuring cases do not age beyond contractual requirements The Operations Manager should manage overtime, absenteeism, performance & overall time reporting to ensure costs & revenue (recognized in a variety of ways) are in line with forecast Directly managing 6-8 team leaders Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship This includes driving customer identification, customer due diligence & enhanced due diligence What are we looking for Good Communication SkillsMinimum of 8 years team management experience, in a financial services environment. Experience in working / leading teams in compliance and Fin crime domain will be preferred. Experience to include performance management, achievement of objectives and motivating/ developing individualsExcellent communicator who can operate at all levels with proven ability to manage and influence key internal and external customer relationships at a senior level Agile and able to positively adapt to change, with strong organisational skills, attention to detail and the ability to effectively manage workload and priorities Ability to analyse and understand business issues, assess impact and provide multiple solutions Thorough understanding of HR, Resourcing and Cost Management principles Excellent interpersonal skills Positive attitude with a proactive and resilient approach to problem solving Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines Roles and Responsibilities: Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actionsEnsure that the team operates efficiently, adheres to procedures & policies as set out by the client & Accenture, immediately addressing any situation where this is not the caseHold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leadersReview the completeness of all reporting, e.g.quality, productivity, downtime & immediately address and anomaliesSupport the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholdersEstablish and maintain excellent working relationships with stakeholders at all levels both internally & clientsPrimary escalation points for clients, providing timely & professional responsesDrive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvementsImmediately escalate any issues preventing teams from meeting agreed performance to Service Delivery ManagerRecognizes and rewards individual and team accomplishments Listens to and accurately captures others expectations, ideas and concernsTake overall accountable for the delivery of business results by the teamManage reporting and metrics of team progressionLead your teams through change, maintaining engagement while keeping up with the pace of change in a dynamic environment Qualification Any Graduation

Should have minimum 2 years experience in any reputed maternity hospital. Should be able to handle normal delivery operations carefully. Salary: 6000/- & above.

1. Operations Management Ensure timely and accurate execution of daily logistics operations First Mile, Last Mile, and Line Haul. Monitor the movement of shipments (inbound & outbound), ensure minimal TAT (Turnaround Time), and meet SLA targets. Coordinate with line haul and delivery teams for load handovers and dispatch planning. 2. People Management Supervise a team comprising delivery associates, warehouse staff, and support personnel. Drive productivity, shift management, attendance, and compliance for on-roll and off-roll employees. Conduct regular training and performance evaluations. 3. Process & Compliance Ensure compliance with SOPs and safety protocols. Oversee scanning, sorting, loading/unloading, and inventory management. Implement lean operations and minimize operational losses or damages. 4. Customer & Vendor Coordination Manage and resolve customer escalations related to delivery issues or delays. Coordinate with third-party vendors (e.g., fleet providers, manpower suppliers). Ensure high levels of customer satisfaction through effective resolution mechanisms. 5. Reporting & MIS Prepare and maintain daily/weekly reports on service center performance. Track key KPIs such as Delivery TAT, RTO %, load productivity, exception shipments, etc. Provide data-driven insights to improve hub efficiency.

8 years and above experience Location: Any Wipro location in India Mandatory skills: developing processes and standard operating procedures (SOPs) for L1, L1.5 support, EUC. Rates including mark up - 180 K/M Our expectation is for candidates with specialized expertise in end-user computing (EUC), establishing L1 support, ServiceNow, and developing processes and standard operating procedures (SOPs) for L1, L1.5 support To provide clarity, the key components of the job description are as follows: Service Delivery Management: Define ITIL-aligned service delivery strategies, oversee IT service desk operations, manage SLAs/KPIs, and improve IT service processes. End-User Computing (EUC): Lead deployment and support of end-user devices (desktops, laptops, mobile devices), manage software updates, and oversee VDI and endpoint management solutions. Operational Excellence: Establish a robust ITSM framework, ensure IT security and compliance, and manage budgets. Team Leadership: Mentor IT service delivery and EUC teams, fostering a customer-focused culture. Stakeholder Management: Act as the primary contact for EUC and service delivery issues, collaborating with business units and vendors. Technical Expertise: Strong knowledge of ITIL, EUC tools (e.g., Microsoft Intune, SCCM, Citrix, VMware Horizon), Windows/macOS, MDM, Microsoft 365, and ITSM platforms like ServiceNow. Education and Experience: - Previous program management and business operations exposure. - Should have strong execution & analytical skills. - Education qualifications - Engineer / MBA. team. - Ability Mandatory Skills: Delivery Management.: Experience: 8-10 Years.

1. Job Title: Operations Executive Last Mile (15 Vacancies) Location : Across West Bengal & Tripura Experience : 23 years in last-mile e-commerce (XpressBees, Delhivery, Ecom Express, etc.) Qualification : Graduate | Age: 2428 | Male/Female Relocation : Open to relocation within West Bengal/Tripura Responsibilities : Manage daily last-mile delivery operations Lead & coordinate 4050 field staff Ensure on-time delivery and resolve delivery issues Conduct morning briefings & compliance checks Salary : 16,000–18,000 + PF + ESI + Allowances + 6L Insurance 2. Job Title: Senior Operations Executive – Last Mile (6 Vacancies) Location : Across West Bengal & Tripura Experience : 3–5 years in last-mile delivery/logistics Qualification : Graduate | Age: 26–30 | Male/Female Responsibilities : Oversee daily delivery ops & performance tracking Handle delivery associate scheduling, route optimization Ensure SLA adherence, SOP compliance, and customer satisfaction Proficient in Advanced Excel & reporting Salary : 18,000–20,000 + PF + ESI + Allowances + 6L Insurance 3. Job Title: Asst. Manager – Last Mile Operations (3 Vacancies) Location : Eastern Region Experience : 3–5 years in last-mile delivery (team lead/multi-branch role) Qualification : Graduate/MBA | Age: 30–35 | Male Only Responsibilities : Supervise operations across 10–15 branches Recruit & manage large delivery workforce Monitor MIS, ensure process compliance, and visit sites regularly Strong leadership & branch-level coordination experience required Salary : 40,000–45,000 NTH + PF + Travel/Outstation Allowance + 6L Insurance Apply Now: Sharbani Biswas [Executive – Recruitment] 9831067997 sharbani.b@ipsgroup.co.in

Conduct surveys at client sites Supervise the installation of Fall Protection Systems at client . Communicate and coordinate with contractors for installation and fabrication Develop new contractors in regions where installations are required Required Candidate profile Undergraduate /Graduate Good Communication Skill Post training can do Work form Home

Conduct surveys at client sites Supervise the installation of Fall Protection Systems at client . Communicate and coordinate with contractors for installation and fabrication Develop new contractors in regions where installations are required Required Candidate profile Undergraduate /Graduate Good Communication Skill

Conduct surveys at client sites Supervise the installation of Fall Protection Systems at client . Communicate and coordinate with contractors for installation and fabrication Develop new contractors in regions where installations are required Required Candidate profile Undergraduate /Graduate Good Communication Skill

Conduct surveys at client sites Supervise the installation of Fall Protection Systems at client . Communicate and coordinate with contractors for installation and fabrication Develop new contractors in regions where installations are required Required Candidate profile Undergraduate /Graduate Post training can do work from Home Good Communication Skill Full training will be provided before you begin independent work from home.

Dairy Logistic Manager Job Description Responsibilities: Delivery Management: Assign deliveries to delivery boys based on their location and workload. Monitor the progress of deliveries and address any issues or delays. Resolve customer queries and complaints related to delivery operations. Ensure timely and accurate delivery of dairy products to customers. Inventory Management: Maintain accurate records of dairy product stocks. Monitor inventory levels and reorder products as needed. Implement efficient inventory management practices to minimize waste and loss. Attendance Tracking: Keep a record of delivery boys' attendance and ensure punctuality. Monitor employee performance and provide feedback as needed. Route Optimization: Plan efficient delivery routes to minimize travel time and fuel consumption. Optimize delivery schedules to ensure timely delivery of products. Job Time: 2.00 am to 12.00 pm Skills and Qualifications: Strong organizational and planning skills Excellent communication and interpersonal skills Problem-solving and decision-making abilities Knowledge of logistics and supply chain management Proficiency in using computer software (e.g., Microsoft Office, inventory management systems) Valid driver's license (preferred) By effectively managing these responsibilities, the Dairy Logistic Manager plays a crucial role in ensuring the efficient and timely delivery of dairy products to customers while maintaining high levels of customer satisfaction.

Preferred candidate profile Must have 8+ Years experience in ecommerce(B2C) Last Mile delivery Operations of low shelf life products handling multiple Clusters of Hubs and min 4+ years in team handling Set-up / Ensure smooth following of all the standard operating processes required for the smooth running of day-to-day activities at Hubs and delivery points Leading Vendor Management, SCM, Logistics, Strategy and Process excellence programs Identify, evaluate, negotiate and manage strategic 3PL Vendors & Order fulfilment and delivery. Responsible for the Last Mile Cost of the city with accountability of budgets / P&L ownership of the city, including Managing the performance of all employees in the city Own day-to- day operational metrics; along with team management, ensuring process adherence, quality and resource planning. Plan monthly team activities and review performance reports with a view to meeting monthly and quarterly OKR targets Play a significant role in long term planning with view to deliver operational excellence Review Cost statements and activity reports, and other performance data to measure productivity and goal achievement

Associate Director- Fullstack: Elevate Your Impact Through Innovation & Learning Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of Fortune 500 companies. With a presence in more than 45 countries across five continents, we excel in leveraging state-of-the-art technology, artificial intelligence, and unparalleled subject matter expertise to elevate our clients' business impact and strategic decision-making. Our team of over 4, 500 talented professionals operates in countries such as India, China, Chile, Romania, the US, and Canada. Our global network also extends to emerging markets like Colombia, the Middle East, and the rest of Asia-Pacific. Recognized by Great Place to Work in India, Chile, Romania, the US, and the UK in 2022, we offer a dynamic, growth-oriented, and meritocracy-based culture that prioritizes continuous learning and skill development and work-life balance. About Innovation and Technology Centre (ITC) Our Innovation and Technology Centre specializes in creating modular solutions to meet clients' specific needs. As a member of the team, you will have the opportunity to develop and implement digital products, platforms, and tools specifically designed for research, analytics, and data management domains. We are at the forefront of technological advancements, and our AI efforts rely on our larger platform called AI for Research and Analytics (AIRA). What you will be doing at Evalueserve Strong Business Tech Communication (Spoken and Verbal) Understanding of Cloud Based Application deployment, especially in the Microsoft Azure space Comprehensive understanding of ITSM and Agile Framework Strong hands-on experience in application deployment architecture and execution At least 2-3 years of experience in handling RFP/RFI etc Experience with Captive Bank, Insurance or AMC will be preferred Strong Understanding of the technical documentation and delivery processes Provide managerial and tech leadership to professional services engagement Ability to influence technical discussions and decisions Understand business requirements and validate them from the technical standpoint Ability to assess bright talent, plans resource allocations to development and presales initiatives Be a coach/mentor to team to deliver high-quality solutions What are we looking at At least a bachelors / master`s degree with 14+ years of experience Should have experience in data management, programming, systems analysis, and technology architectures Front-end Framework Angular 6 and higher / Bootstrap; Back-end Framework - ASP.NET Core, JSON, XML, HTML5, JavaScript, AJAX, SQL Server, SOAP/REST APIs Strong Understanding of RDBMS & NOSQL DB design and Optimization Good knowledge of AKS based Microservices on Microsoft Azure Cloud Experience on APIM, Caching, Database Design, Database Optimization, Data Engineering will be added advantage Fundamental / Academic understanding of Python, AI/ML algorithmic and Generative AI technology Experience in agile framework like Scrum, Kanban and Scaled Agile Experience in conducting daily standup, planning, monitoring and control Risks/issues planning, identification and resolution Delivering on time with quality and within budget Experience in governance and status reviews of projects Escalation on time with the right forum Strong Soft skills (Oral & Written) Follow us on https://www.linkedin.com/compan y/evalueserve/ Click here to learn more about what our Leaders talking on achievements AI-poweredsupply chain optimization solution built on Google Cloud. HowEvalueserve isnow Leveraging NVIDIA NIM to enhance our AI and digital transformationsolutions and to accelerate AI Capabilitie s. Know more about how Evalueservehas climbed 16 places on the 50 Best Firms for Data Scientists in 2024! Want to learn more about our culture and what its like to work with us? Write to us at: careers@evalueserve.com Disclaimer: Thefollowing job description serves as an informative reference for the tasks youmay be required to perform. However, it does not constitute an integralcomponent of your employment agreement and is subject to periodic modificationsto align with evolving circumstances. Please Note :We appreciate the accuracy and authenticity of the information you provide, asit plays a key role in your candidacy. As part of the Background Verification Process, we verify your employment, education, and personal details. Please ensure allinformation is factual and submitted on time. For any assistance, your TA SPOCis available to support you .

Manage last mile delivery operations. Coordinate with delivery associates, vehicle vendors & internal Staff to improve delivery process. Monitor daily performance of delivery associates( Bike/ van drivers) & resolve route level issue. Required Candidate profile 1-3 yrs exp. in e-commerce last mile delivery operations. Exp. in hiring bike riders & vehicles on regular basis. Open for rotational shifts ( morning / evening) Should be aware about local geography

About The Role Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Ability to manage multiple stakeholdersAbility to perform under pressureAgility for quick learningProblem-solving skillsStrong analytical skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Procurement Operations - Procurement Management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: Experienced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Procurement vertical and help us in the process of finding and agreeing to terms, and acquiring goods, services, or works from an external source, often via a tendering or competitive bidding process. Procurement is used to ensure the buyer receives goods, services, or works at the best possible price when aspects such as quality, quantity, time, and location are compared What are we looking for Basic QualificationsMinimum of 5 years experience in sourcing, contract negotiations and supplier management in the Contingent Labor / HR-Recruiting / Professional Services category. Proven knowledge of Procurement methodology and sourcing execution with demonstrated success negotiating purchasing agreements with suppliers in Contingent Labor / HR-Recruiting category. Good understanding of contingent labor-related legal landscape - employment law, immigration procedures, work visa classifications, and employment arrangements, etc. Ability to manage multiple projects and prioritize tasks appropriately Comfortable navigating in a multicultural and broad environment and with all levels of the organization Good stakeholder management, relationship building and communication skills aligned to a proactive customer-focused approach(experience managing stakeholders in another country/culture preferred) Forward and solution minded, team player and with the ability to self-manage Comfortable working in a matrix type organization Ability to travel 10% of time. Professional Skill Good communication skills - written and verbal including formal presentation skills. Good analytical and problem-solving skills. Good multi-tasking skills. Good multi-phase project management skills. Attention to detail. Good proficiency in Microsoft Excel, PowerPoint, and Word. Adaptable communication ability to conform to the varied corporate cultures and organizational structures of our customers. Independent self-starter who thrives on challenge and delivering Strong results. Possess a desire to learn and deliver as a true team player. Required Skills: Knowledge of Labor Legislation Contract Knowledge Project Management knowledge Language English Roles and Responsibilities: The Procurement Sourcing & Contracting CL9 willSupport complex sourcing exercises and lead smaller RFIs and RFPs in the delivery of the category strategy and market unit objectives. Support upfront market research and supplier identification for category projects Communicate with stakeholders to ensure delivery is aligned to procurement and stakeholder objectives. Work collaboratively with suppliers and stakeholders to communicate and support sourcing and category management activities. Provide analysis for necessary sourcing activities to maintain the competitiveness of category contracts. Build relationships with suppliers to support their effective delivery in the category. Contribute to KPI reporting of supplier performance finding opportunities for data to improve the delivery of our category strategy. Perform total cost of ownership analyses for the evaluation of continuous cost improvement projects. Gather monthly performance-related data and prepares executive reports and presentations. Support supply market research for your category Support sales & business development, spend & contract analysis, and category planning activities. Perform numerous complex problem-solving functions to ensure customer satisfaction with Accentures services. Ensure communication flows between the relevant functions to deliver business objectives. Develop good working relationships with stakeholders at both the global and market unit level. Qualification Any Graduation