10884 Data Analysis Jobs - Page 40

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: Service Desk Management . Experience3-5 Years . Quality Analyst 3+ year(s) experience as Quality analyst in Service desk and Infrastructure support environment Should have knowledge in Service Desk and Infrastructure Support Operations Should have analytical & reasoning skills Ability to create Weekly & Monthly Quality reports for the management review Ability to analyze large amounts of data and draw out meaningful, actionable summaries Expertise in Microsoft Excel & PowerPoint Collaborates well & Effective communicator at all levels Should have effective coaching skills Roles & Responsibilities Monitoring calls/ cases to evaluate domain knowledge accuracy and communication ability. Provide regular feedback and coaching based on the performance, and Coach outliers on a one to one basis and give feedback to Team Leader/Manager whenever its required. Responsible for generating daily, weekly & monthly reports for internal purposes. Ensure the Internal monitoring are in sync with the external scores provided by the clients for the site. Calibrate cases internally with the team to ensure minimum difference in the ratings. Conduct regular huddles with the teams/ training batches to share client expectations and trends observed. Performance data analysis for the team and chalking out improvement plans and executing the same, for bottom quartile. Liaise with the customer counterparts, for any/all KTs that happen. RCA on Fatal Errors and provide inputs for further training needs. Suggest Quality improvement plan. Refresher training to be conducted based on the top defects identified. Help in updating the Knowledge base. Educational Qualification: Any degree (Minimum Graduation) Relevant Knowledge Six sigma Yellow / Green Belt (added advantage) ITIL training & certification is preferrable Note: Fluent in spoken English is a mandate.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Institutional Compliance. Experience5-8 Years.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Finacle customization version 7. Experience3-5 Years.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com Primary Skill: Apache Spark Secondary Skill: Java Data Engineer Job Summary: Join our team as a Data Engineer with the opportunity to be at the forefront of our data operations, leveraging your expertise in Spark and the Big Data ecosystem to drive meaningful insights and solutions. We are looking for engineers who possess 5-7years of hands-on experience in data engineering within a robust Big Data environment, primarily utilizing Spark as a foundational skill. You will be proficient in data integration expertises, such as ETL/ELT development, constructing scalable, and maintainable data pipelines while supporting diverse integration patterns including batch processing, replication, and event streaming. In-depth knowledge of NoSQL technologies, particularly HBase, will be essential in your role. An understanding of Big Data cluster management and operations will be beneficial. You will demonstrate proficiency in manipulating and transforming data across varied datasets and technologies to meet project goals. Ideal candidates will have experience with medium to large scale enterprise projects, ideally within the financial services sector. A proactive attitude towards learning new technologies and experimenting with different approaches is valued. Excellent communication skills, both written and verbal, are crucial as collaboration is key in our data-driven environment. Key Responsibilities: Establish and create data pipelines for retention, cleanup, persistence, and maintenance of data on NoSQL datastores. Implement data consistency checks and rules to ensure data meets business standards and needs. Optimize data engineering pipelines and queries to ensure efficiency, reliability and scalability of data processing and analysis. Perform root cause analysis on issues and processes to answer specific business questions and identify opportunities for improvement. Skills Required: To excel in this role, candidates should bring a blend of technical expertise and problem-solving capabilities. Strong knowledge and hands-on experience with Apache Spark frameworks, including Core Spark, Spark DataFrames, and Spark Streaming functionalities are required. Candidates should be proficient in at least one programming language, specifically Java or Scala, to develop and maintain processing workflows. A solid understanding of distributed programming concepts will be essential to navigate through our extensive data systems. Experience in optimizing Spark Directed Acyclic Graphs (DAG) and Hive queries utilizing Tez will be significant advantages. Proficiency in tools such as Git, Autosys, Bitbucket, and Jira will support streamlined workflows and team collaboration. Ability to effectively apply Data Warehouse principles in the context of Hadoop environments and NoSQL databases. Good to Have: While not mandatory, additional skills and experiences can elevate your candidacy. Basic experience with Data Preparation Tools will enhance your ability to preprocess and structure data effectively. Experience in exploratory data analysis through SQL is highly regarded, facilitating insightful data discovery and evaluation. Familiarity with Big Data cluster operations can greatly support your understanding of data processing environments. Knowledge or experience with PySpark can provide an added layer of versatility in project approaches. Utilization of GitHub Copilot along with prompt engineering knowledge to enhance development processes will be an asset. A background in Operating Systems, accompanied by shell scripting proficiency, will further complement your technical toolkit.

Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLAs defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case type, etc. of daily cases received Follow standard processes and procedures to track and prioritize all client cases Accurately update the internal tool with daily cases and forward the same to respective agents and QAs Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization Maintain and timely update internal tool for agents to speed up response time Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution Ensure all client information, disclosures and regulatory changes are given to agents and QAs on a regular basis Monitor compliance with service agreements to avoid legal challenges Share recorded case logs and status reports with clients and supervisors on a daily basis Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool Develop deep understanding and use of client tool to effectively perform day today duties Access client tool and acknowledge to the client the receipt of the cases as per the SLAs defined in the contract Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases Maintain logs and records of all client cases as per the standard procedures and guidelines Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software Maintain tracker of all cases received along with the allocation information for reporting purposes Ensure all client cases are resolved as per the defined SLAs and regulatory guidelines defined by the client Maintain and share the resolution status report with supervisor and client on a daily basis Share the hourly productivity update report with supervisors and clients on a daily basis Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt. Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance Liaise between the client and internal teams on escalations of serious issues and unique queries Follow up with agents and QAs to record feedback and ensure compliance to contract SLAs and regulations Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case Build capability to ensure operational excellence and maintain superior customer service levels for the existing client Undertake trainings to stay current with any new features, changes and updates on client tool Enroll in product specific and any other trainings per client requirements/recommendations Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently Identifying and document most common problems and recommend appropriate changes to the team leader Updates job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Defined Contributions (DC). Experience3-5 Years.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Institutional Compliance. Experience5-8 Years.

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Deliver NoPerformance ParameterMeasure1.Analyses data sets and provide relevant information to the clientNo. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy Mandatory Skills: Retail Banking. Experience5-8 Years.

AEM FORMS Role Purpose 8+ years of work experience OR 5+ relevant expeience AEM AdaptiveFormsimplementation experience Skills as follows - AEMFormsEvolution, Capabilities, Terminologies Installation, Configuration and Deployment AEMFormsOSGi - Architecture and topologies AdaptiveForms Overview , Familiarizing with the authoring UI & AdaptiveFormField types Adaptiveformcreation - Based on an XFAFormtemplate Adaptiveformcreation - Based on XML & JSON Adaptiveformcreation - Based on FDM AdaptiveFormExpressions Panels, Layout, Navigational structures Rules & Java scripting, building Functions Multi-lingualforms Do AdaptiveFormFragments Creating, managing, Localization, Re-use, Lazy-loading, Databinding AdaptiveFormWorkflows (OSGi) Workflow models, stages, application, invoking workflows Custom workflows FormData Model( Need to Add ) Configuring data sources Creation of FDM Using FDM AdaptiveFormPre-fill / Submissions Server-side validations Pre-fill Adaptiveforms Submission to REST APIs, Submission usingFormsData-model Saving data to databases Data sources & FDM AdaptiveFormTemplates AdaptiveFormThemes Mandatory Skills: Adobe Document Cloud and AEM Forms. Experience3-5 Years.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Telecom Networks. Experience5-8 Years.

DBX - L3 Required Skills

Assistant Product Manager/APM Key responsibilites: Work with the development team to ensure requirements are clear and rational, making trade-offs as needed, and delivering a finished product that achieves its goals, on schedule Proactively identifying and resolving strategic issues and risks that may impact the team's ability to meet goals Defining and scoping projects by working closely with business customers to understand their needs and priorities along with internal and competitive information into clear, prioritized requirements. Management and delivery of projects with the highest levels of performance, reliability, usability, and customer delight Identification and prioritization of projects with an understanding of tradeoffs and impact Driving user workflow on user experience, review, and clarification sessions with software and quality engineering teams to deliver maximum customer value with available time constraints and resources. Will be required to work in a highly dynamic work environment which requires strong skills in terms of cross-functional team coordination, and consensus-building among various verticals within the organization and across departments to achieve overall business objectives in a timely& efficient manner. Don't have to write code but need to be technical enough to understand pseudocode, interpret algorithms, run simple DB queries to generate reports, analysis of data/data interpretation to facilitate decision-making. Career Growth & Learning Opportunities At IndiaMART we provide each employee with multiple career growth and learning opportunities. A couple of our flagship initiatives are: I-LEAD (Leadership Experience & Development Programme) I-LEAD is a 3 Year program aimed at preparing new joiners in Management (MTs) & Technology roles for a leadership positions in their respective area of expertise. Over a period of 3 years, this program will offer a variety of learning experiences tailored to the individuals needs and organizational goals. The program will have two tracks, I-LEAD Management, and I-LEAD Technology. The learning interventions will include on-job training, instructor-led training, and many options to enroll in structured courses. Members in this program will get a 10% bonus raise (over & above Annual Appraisal) once each of their joining anniversaries occurs while they are enrolled in this program. I-LEAP IndiaMART Learning and Education Assist Program is an initiative from IndiaMART that offers a unique opportunity for employees to enhance their skills by enrolling in educational programs of their choice and getting the reimbursement of the same from the company on successful completion. EDUCATION: 10th &12th - 90% and above B.Tech. (CS/IT only) + Full time MBA:60% and above LOCATION: Work From Office (Corporate office at Noida-135 ) SELECTION PROCESS: Technical interview rounds HR interview round Experience Range: 0 - 1 years Educational Qualifications: -B.Tech/B.E in Computers , -B.Tech/B.E in IT ,and MBA/PGDM Job Responsibilities: Key responsibilities Work with the development team to ensure requirements are clear and rational, making trade-offs as needed, and delivering a finished product that achieves its goals, on schedule Proactively identifying and resolving strategic issues and risks that may impact the team's ability to meet goals Defining and scoping projects by working closely with business customers to understand their needs and priorities along with internal and competitive information into clear, prioritized requirements. Management and delivery of projects with the highest levels of performance, reliability, usability, and customer delight Identification and prioritization of projects with an understanding of tradeoffs and impact Driving user workflow on user experience, review, and clarification sessions with software and quality engineering teams to deliver maximum customer value with available time constraints and resources. Will be required to work in a highly dynamic work environment which requires strong skills in terms of cross-functional team coordination, and consensus-building among various verticals within the organization and across departments to achieve overall business objectives in a timely& efficient manner. Don't have to write code but need to be technical enough to understand pseudocode, interpret algorithms, run simple DB queries to generate reports, analysis of data/data interpretation to facilitate decision-making. EDUCATION: 10th &12th - 90% and above B.Tech. (CS/IT only) + Full time MBA: 60% and above Skills Required: Product Management , Software Development , Information Technology Candidate Attributes: SKILLS REQUIRED: Excellent verbal & written communication. Analytical, detail-oriented approach Innovative, team-oriented and have a desire to participate in change Appreciate a dynamic environment with rapidly changing priorities. MS Excel, online website dashboard handling experience

Details The ERM manager will play a key role in implementing and overseeing the organizations risk management programme. framework.He/She will be responsible for working with process owners in identifying, assessing and mitigating the risks as well as designing and implementing continuous monitoring of critical risks by the first line of defence. He/She will be responsible for performing independent stress testing and sharing findings with management. The incumbent will work with central team in infusing technology in risk management, defining and implementing system based rules for stress testing. Roles and Responsibilities Collaborate with Functions on risk identification, assessment, and mitigation Helps prepare and execute continuous monitoring of identified risks Develop and implement stress testing frameworks Conduct regular stress testing and identify process gaps and anomalies Prepare and present detailed reports on stress test results to senior management Continually improve the stress testing program to adapt to changing risk landscapes Lead and support on automation/AI initiatives SKill Required Strong knowledge of risk management, stress testing and anomaly detection methodologies Proficient in data analysis Should have good attention for details, good interpersonal, oral, and written communication skills with ability to communicate with all levels of management. Stakeholder Management- Should be able to make presentations to Function heads on risk topics Ability to Recruit and build a high performing team, mentor and motivate team members, manage team performance and ensure necessary training for team members Ability to work in high pressure environments and deliver high quality work Good knowledge of excel, power BI, MS Office Project management Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Telco Processes. Experience8-10 Years.

Job Role &Responsibility/Designation Quality and Process Excellence Consultant Delivery Process/ FunctionName Quality Educational Qualification B.Sc. / BE / B Tech/ MBA/ B.Stat Skills ( Must Have) Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player Experience ( Minimum) Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Core Banking. Experience8-10 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Anaplan. Experience5-8 Years.

Job TitlePower BI Lead Experience Required7-10 years LocationBangalore, Hyderabad, Job Summary We seek an experienced BI professional to architect and implement advanced Power BI solutions. This role demands strong leadership to guide and mentor a team of BI developers and architects. Key ResponsibilitiesDesign and deploy Power BI dashboards, reports, and data models. Translate business requirements into technical specifications. Ensure data reliability and accuracy through data governance strategies. Provide technical leadership and mentorship to the BI team. Stay updated on emerging BI technologies and trends.

Voice/ Non-VoiceVoice ShiftAs per business requirement Qualification Graduate Experience 5 Years to 7 Years Experience BreakupNon BPO Essential Hiring Skills: SQL, Advance SQL, Visualization Tools (Looker, PLX, etc.,) , Excel / Spreasheet , Presentations Good to have Hiring Skills: Good to have Google Tools knowledge Responsibilities 1) Querying and ScriptingWriting (Simple and Advance) and modifying SQL scripts to extract, manipulate, and analyze data. 2) Dashboard Creation and MaintenanceBuilding and updating dashboards to visualize data, ensure data accuracy, and make necessary adjustments. 3) Data Validation and Quality Control (QC)Verifying data accuracy, identifying mismatches between sources, and performing QC checks. 4) Data Analysis and InterpretationAnalyzing data to identify trends, discrepancies, and insights, and providing explanations for observations. 5) Reporting and DocumentationCommunicating findings, updates, and challenges through documents and reports. 6) Collaboration and CommunicationWorking with other team members, including business analysts (BAs), engineers, and operations teams, to understand requirements, provide updates, and address issues LanguagesEnglish, Hindi Language Proficiency LevelEnglish - Proficient Location Hyderabad Work Mode Work from Office. Mandatory Skills: Geographic Info. Systems(Car support). Experience5-8 Years.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Travel & Hospitality. Experience8-10 Years.

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Deliver NoPerformance ParameterMeasure1.Analyses data sets and provide relevant information to the clientNo. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy Mandatory Skills: Network Operations - Utilities. Experience5-8 Years.

Voice/ Non-VoiceVoice ShiftAs per business requirement Qualification B.Tech/Degree Experience > 4 Yeras Experience BreakupNon BPO Essential Hiring Skills: SQL, Advance SQL, Visualization Tools (Looker, PLX, etc.,) , Excel / Spreasheet , Presentations Good to have Hiring Skills: Good to have Google Tools knowledge Responsibilities: 1) Querying and ScriptingWriting (Simple and Advance) and modifying SQL scripts to extract, manipulate, and analyze data. 2) Dashboard Creation and MaintenanceBuilding and updating dashboards to visualize data, ensure data accuracy, and make necessary adjustments. 3) Data Validation and Quality Control (QC)Verifying data accuracy, identifying mismatches between sources, and performing QC checks. 4) Data Analysis and InterpretationAnalyzing data to identify trends, discrepancies, and insights, and providing explanations for observations. 5) Reporting and DocumentationCommunicating findings, updates, and challenges through documents and reports. 6) Collaboration and CommunicationWorking with other team members, including business analysts (BAs), engineers, and operations teams, to understand requirements, provide updates, and address issues LanguagesEnglish, Hindi Language Proficiency LevelEnglish - Proficient Location Hyderabad Work Mode Work from Office. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Deliver NoPerformance ParameterMeasure1.Analyses data sets and provide relevant information to the clientNo. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy Mandatory Skills: Geographic Info. Systems(Car support). Experience3-5 Years.

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: Defined Benefit (DB) Tech. Experience3-5 Years.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Securities and Capital Markets. Experience8-10 Years.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Retail Banking. Experience5-8 Years.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Analytics-Risk and Compliance Analytics. Experience5-8 Years.