Customer Support Representative(Electronic Component Distribution)

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative in the Electronic Component Distribution industry. The successful candidate will play a crucial role in ensuring exceptional service delivery and satisfaction for our clients.

Responsibilities:

1. Customer Assistance:

- Provide prompt and accurate assistance to customers regarding inquiries, orders, and product information.

- Address and resolve customer issues, ensuring a positive and efficient experience.

2. Order Processing:

- Process customer orders and coordinate with internal teams to ensure timely fulfilment.

- Monitor order status and communicate updates to customers regularly.

3. Technical Support:

- Offer basic technical support for electronic components, guiding customers through troubleshooting processes.

- Collaborate with technical teams to resolve complex technical queries.

4. Communication:

- Communicate proactively with customers, keeping them informed about order status, delays, and any relevant information.

- Provide clear and concise product information to assist customers in making informed decisions.

5. Documentation:

- Maintain accurate and up-to-date customer records, order details, and interactions in the company's CRM system.

6. Problem Resolution:

- Identify and address customer concerns effectively, escalating issues when necessary to ensure resolution.

7. Product Knowledge:

- Stay updated on product specifications, features, and industry trends to better assist customers.

8. Shipment Coordination:

- Plan and coordinate inbound and outbound shipments

- Collaborate with carriers and freight forwarders to optimise transportation routes.

9. Shipment Documentation:

- Prepare shipping documents and ensure compliance with regulations

- Maintain accurate records of shipments, inventory, and logistics activities.

Qualifications:

- Bachelor's degree in Business, Electronics, or related field preferred.

- Proven experience in customer support or a related role.

- Excellent communication skills, both written and verbal.

- Strong problem-solving abilities and a customer-centric mindset.

- Familiarity with electronic components and the distribution industry is a plus.

- Proficient in using CRM software and other relevant tools.