Customer Support Representative

2 - 7 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Responsibilities:

  • Deliver top-tier customer support across all channels via calls and chats.
  • Resolve issues & complaints with a focus on customer satisfaction.
  • Monitor feedback to identify areas for improvement.
  • Collaborate with teams for a seamless customer journey.
  • Keep detailed records of interactions and resolutions.
  • Contribute to developing customer service policies and standards.
  • Prepare and present reports on key CX metrics.

 

Qualifications:

  • Minimum 2 years of experience in customer service or support.
  • Excellent communication, problem-solving, and interpersonal skills
  • Proficiency in using CRM tools and Excel.
  • Strong multitasking and organizational abilities
  • Creative problem-solving abilities and a customer-centric mindset.

 

Benefits:

  • Competitive salary and performance-based incentives.
  • Health and wellness benefits.
  • Opportunities for professional growth and development.
  • Collaborative and inclusive work environment.

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MNR Solutions Pvt Ltd logo
MNR Solutions Pvt Ltd

Information Technology

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