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Customer Support Executive

Customer Support Executive

Snabbit

0 - 31 years

2 - 3 Lacs

Andheri East, Mumbai/Bombay

Posted:4 days ago| Platform: Apna logo

Apply

Skills Required

support chat resolve processing management service reporting collaboration documentation

Work Mode

On-site

Job Type

Full Time

Job Description

1. Customer Inquiries and Support: ○ Respond to customer inquiries via phone, email, or chat in a professional and timely manner. ○ Provide accurate information about products, services, policies, and procedures. 2. Problem Resolution: ○ Identify customer issues and resolve them in a clear, empathetic, and professional manner. ○ Handle customer complaints, ensuring a positive resolution and customer satisfaction. 3. Order Processing and Management: ○ Assist customers with order placements, modifications, cancellations, and returns. 4. Customer Relationship Management: ○ Build and maintain strong, long-term relationships with customers, fostering loyalty and repeat business. ○ Provide personalized service by understanding customer needs and offering tailored solutions. 5. Feedback Collection and Reporting: ○ Actively listen to customer feedback, document concerns, and suggest improvements to internal processes or services. ○ Maintain accurate records of customer interactions and update customer profiles accordingly. 6. Cross-Department Collaboration: ○ Share customer feedback and insights with relevant teams to help improve products, services, and processes. ○ Coordinate with internal teams to resolve issues that require cross-departmental collaboration. 8. Documentation and Administrative Tasks: ○ Maintain detailed records of customer interactions, ensuring all issues and resolutions are documented properly.

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Customer Support Executive