Customer Support Executive

: About the Company :

NoAge Edtech is the offshore arm of US-based Focus Eduvation and is part of the Focus Group of companies , a renowned outsourcing solutions provider . NoAge Edtech is a cutting-edge technology company specializing in AI, AR and VR solutions and E-learning for general corporate. Learn more about us https://noageedtech.com/

Job Summary :

We are hiring customer-focused professionals for our Voice Support team handling US/UK clients. You will manage inbound and outbound calls, resolve queries, and ensure a positive customer experience.

( PLEASE NOTE - ONLY MALE CANDIDATES ARE PREFERRED

Transport:

Key Responsibilities:

• Handle customer inquiries via voice calls
• Provide quick and effective resolutions
• Ensure customer satisfaction through professional support
• Resolving customer issues and concerns efficiently, ensuring high customer satisfaction
• Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
• Maintaining detailed and accurate records of customer interactions and inquiries
  

Mandatory Requirements:

• Excellent communication and problem-solving skills
• 2+ years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.
• Minimum 2 years to 5 years of experience in International Voice Process (US/UK clients preferred).
• Bachelors degree in business, Communication or a related field.
• Prior experience in voice support preferred
• Willingness to work night shifts (5 days/week from office)
• Experience with Customer Relationship Management (CRM) software for streamlined customer interactions.

Additional Details :

• Free dinner provided for all night shift employees from the company
• Shift timings : Night shift ( As per UK / US clients )
• Work location - Hebbal , Bangalore
• Work mode : Work from Office - 5 days in a week ( Monday to Friday )

• Immediate joiners preferred ( within 1 week to 10 days )

Please visit the following website to know more about us: https://www.noageedtech.com

Share your CVs : rajeshwary.sen@noageedtech.com