Customer Support Executive

Job Role:

Location

Experience :

About Brand:

Minimalist (https://www.beminimalist.co) is a science-backed Indian skincare brand built on

the core values of efficacy, transparency, and comprehensiveness. Known for its

ingredient-first approach, the brand formulates high-performance skincare products using

proven activities and clean formulations. The company believes in creating high-quality

products using best-in-class ingredients at its own manufacturing facility. Minimalist

empowers consumers with knowledge—clearly stating what goes into each product and

why—so they can make informed choices. With a commitment to 'Hide Nothing,' the brand

champions authenticity and honesty in skincare, creating solutions that work, without the

fluff. With a robust portfolio of 60+ SKUs spanning Skincare, Haircare, and Body care, the

brand is rapidly expanding its footprint. Focused on enhancing product availability, it is

strategically deepening its penetration while strengthening both Modern Trade (MT) and

General Trade (GT) channels in India. The brand’s global presence now extends across 15+

countries, including key markets such as the UK, USA, UAE, Malaysia, Indonesia, Germany,

France & Italy.

Key Responsibilities:

We are looking for a dedicated Customer Support Executive to join our team. The ideal

candidate possesses excellent communication skills, and is committed to delivering

outstanding customer service.

● Respond to customer inquiries via phone, email, and live chat in a timely and professional

manner.

● Resolve customer complaints and issues efficiently and effectively.

● Provide product information and assistance to customers.

● Escalate unresolved issues to the appropriate department for further investigation and

resolution.

● Resolve customer complaints and issues efficiently and effectively within SLA

● Keep accurate records of customer interactions and transactions.

● Identify and recommend process improvements to enhance the customer experience.

● Build and maintain positive relationships with customers.

● Stay up-to-date on product knowledge and company policies.

Competencies:

● Bachelor’s degree or equivalent work experience, preferably in skincare, cosmetics, or a

related field.

● Proven experience in customer support or a similar role, with a strong track record of

providing excellent service to customers.

● Excellent communication skills, both verbal and written

● Strong problem-solving abilities and the ability to handle challenging customer situations

with empathy and patience.