Customer Support Executive (CSE)

We are looking for a dynamic and customer-focused Customer Support Executive to join our team at our Kanhangad office. The ideal candidate should possess excellent communication skills and a passion for providing exceptional customer service.

Key Responsibilities:

* Customer Assistance: Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses to ensure customer satisfaction.

* Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently, escalating cases as needed to ensure timely resolution.

* Customer Relationship Management: Build and maintain positive relationships with customers, fostering trust and loyalty.

* Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to relevant departments.

* Reporting: Generate regular reports on customer issues, resolution timelines, and feedback for performance evaluation and improvement.

Skills and Qualifications:

* A degree in any relevant field.

* Excellent communication

* Ability to resolve issues and handle customer complaints professionally.

* Patience and a customer-first approach.

* Previous experience in customer support or a related field is a plus.

Fluent in English and Hindi.

If you are passionate about helping customers, resolving issues, and contributing to a growing team, we would love to hear from you!

Apply now to join our team and make a positive impact on our customer experience!

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Expected Start Date: 25/07/2025