Customer Support Executive (CSE)

Location: EN BLOCK, Sector V, Kolkata, West Bengal 700091
Shift Timing: 4:00 PM to 1:00 AM (UK Shift)
Compensation: Fixed + TRA + Performance-Based Incentives

About the Role:

We are seeking a passionate and proactive Customer Support Executive to join our team. This role is focused on ensuring a high level of satisfaction among our students by resolving queries, retaining customers, and building long-term relationships.

Key Responsibilities:

• Handle inbound and outbound queries from students via calls, emails, and chat.
• Provide timely resolutions to customer concerns with a student-first approach.
• Maintain strong relationships with students by regularly checking in and offering support.
• Identify at-risk students and implement retention strategies.
• Collaborate with internal teams (Sales, Operations, Academic) to resolve issues promptly.
• Record interactions and feedback accurately for continuous improvement.

Requirements:

• Excellent communication skills in English (spoken and written).
• Strong interpersonal skills and a friendly, problem-solving attitude.
• Prior experience in customer service or relationship management is a plus.
• Ability to multitask, stay organized, and handle student concerns patiently.
• Comfortable working in UK shift (4:00 PM – 1:00 AM IST).
• Reliable internet connection and a quiet work environment (if remote).

Perks & Benefits:

• Fixed monthly TRA (Travel Allowance / Technology Reimbursement Allowance)
• Attractive Incentive Plan based on performance and student feedback
• Dynamic and friendly team environment
• Opportunity for career growth in a fast-paced education-tech company

Interested candidates can call or WhatsApp HR Rinika Sikdar at +91 9153759348.

We look forward to connecting with passionate individuals who are ready to make a difference in students' lives!

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,749.52 - ₹20,731.71 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off

Schedule:

• Evening shift
• Fixed shift
• Night shift
• UK shift
• US shift

Supplemental Pay:

• Performance bonus
• Shift allowance
• Yearly bonus

Work Location: In person

For more Information connect with Rinika Sikdar ( HR ) +91 9153759348

Job Types: Full-time, Permanent

Pay: ₹15,086.00 - ₹20,627.48 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person

Speak with the employer
+91 9153759348