Customer Support Executive – Bulk SMS Services (3 Years Experience)2

Job Description:

Location: Bhopal, Madhya Pradesh
Salary: ₹13,000 – ₹20,000 per month
Experience: Minimum 2 years in customer or technical support, preferably in bulk SMS or telecom services

Job Summary:
Fast2SMS is seeking an experienced and dedicated Customer Support Executive to manage customer queries, resolve issues, and provide assistance related to our Bulk SMS platform. The ideal candidate will have a solid background in support roles, excellent communication skills, and a good understanding of bulk messaging platforms.

Responsibilities:

• Provide prompt and professional support via phone, email, and chat
• Resolve technical and non-technical issues related to SMS delivery, sender ID, DLT registration, and API integration
• Guide customers through platform usage and troubleshoot problems
• Coordinate with the technical team for issue resolution and feedback
• Maintain records of customer interactions and follow-up as needed
• Ensure high customer satisfaction and retention

Requirements:

• 2+ years of experience in customer support (Bulk SMS or telecom preferred)
• Good knowledge of DLT registration, SMS APIs, sender ID process, etc.
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment
• Fluency in Hindi and English

Job Type: Full-time

Pay: ₹13,000.00 - ₹20,000.00 per month

Work Location: In person