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Customer Support Executive - Banking Process

Customer Support Executive - Banking Process

0 - 2 years

|

1 - 6 Lacs

Mohali Punjab India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

CRM data accuracy communication Problem-solving Security

Work Mode

On-site

Job Type

Full Time

Job Description

We are hiring a Customer Support Executive to handle customer queries and issues related to banking products and services. The role involves providing prompt and accurate assistance via phone, email, or chat, ensuring high levels of customer satisfaction while adhering to banking regulations and service standards.

Key Responsibilities:

Respond to customer inquiries regarding bank accounts, transactions, cards, loans, and digital services
Resolve customer issues efficiently and escalate complex cases when necessary
Maintain accurate records of customer interactions and transactions
Educate customers on banking products, digital platforms, and self-service options
Adhere to compliance, security, and quality standards in all interactions

Key Skills:

Excellent communication skills (verbal and written)
Basic knowledge of banking and financial services
Customer-centric approach and problem-solving ability
Ability to handle high call volumes and multitask
Familiarity with CRM systems and banking software
Attention to detail and data accuracy

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SkillLabs

Higher Education

Mohali Punjab

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