Customer Support Executive

0 - 1 years

1 - 2 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive – Pharmaceutical Support

Location: [Hi-TechCity ,Hyderabad ]
Job Type: Full-Time
Experience Level: 0– 1years
Industry: Pharmaceuticals / Healthcare
Education Required: B.Pharm or M.Pharm

Job Description:

We are looking for a qualified and dedicated Customer Support Executive with a B.Pharm or M.Pharm background to join our pharmaceutical support team. This role involves providing accurate medical information, supporting customers with product-related queries, and ensuring a smooth customer experience across all communication channels.

Key Responsibilities:

  • Respond to customer inquiries related to medicines, prescriptions, dosages, and product usage.
  • Provide support via phone, email, chat, or CRM systems in a timely and professional manner.
  • Explain pharmaceutical products, side effects, contraindications, and precautions clearly to both medical and non-medical clients.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Coordinate with medical teams, pharmacists, or internal departments for technical queries or escalations.
  • Stay updated on all pharmaceutical products, medical terminologies, and current healthcare guidelines.
  • Ensure compliance with company policies and healthcare regulations (e.g., D&C Act, GPP guidelines).

Required Qualifications and Skills:

  • Bachelor’s or Master’s degree in Pharmacy (B.Pharm or M.Pharm).
  • Strong understanding of pharmaceutical terminologies and medical products.
  • Excellent communication skills in English (additional regional languages are a plus).
  • Ability to explain complex medical information in simple terms.
  • Proficient in using computers, MS Office, and CRM tools.
  • Customer-first mindset, empathetic attitude, and attention to detail.

Preferred (Not Mandatory):

  • Previous experience in customer support or healthcare communication roles.
  • Knowledge of pharmacovigilance or medical coding will be an added advantage.

What We Offer:

  • Competitive salary package
  • On-the-job training on medical products and CRM tools
  • Health benefits and paid leave
  • Opportunity to grow in a fast-evolving healthcare sector

How to Apply:

Send your resume to [hemanth@adrotechsolutions.in] with the subject line:
“Application for Customer Support Executive – Pharma Background”

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Provident Fund

Work Location: In person

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